Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Vasquez

Houston,TX

Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress

Bibo's Cafe
Houston, TX
04.2018 - 08.2018
  • Listened to, understood and clarified guest concerns and issues.
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Set dining tables according to type of event and service standards.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Verified cash drawer against the day’s receipts.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upheld standards of cleanliness, food handling and safety.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner.
  • Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
  • Observed tables to promptly respond to requests and refill beverages.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.

Sales Associate

Melrose
Houston, TX
10.2017 - 03.2018
  • Trained and served as a peer coach for new sales associates.
  • Educated customers on different products and product care.
  • Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Reported incidents to management.
  • Provided repeat customers with exceptional care and attention.
  • Proposed innovative marketing ideas.
  • Analyzed and properly processed product returns and assisted customers with other selections.
  • Followed latest market trends to contribute suggestions seasonal buys.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Directed individuals to merchandise locations.
  • Verified all customers received receipts for purchases.
  • Suggested accessories and complementary purchases.
  • Stocked shelves and supplies and organized displays.
  • Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
     
  • Worked collaboratively in team environment.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Prepared merchandise for distribution and placement across sales floor.
  • Represented the brand and company professionally to drive store revenue.
  • Applied training in the recognition of security risks and loss prevention to help alleviate store theft.
  • Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.

Education

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San Jacinto Community College
Houston, TX

Skills

  • Quick problem solver
  • Table setting
  • Top-tier, full-service dining background
  • Hospitality expertise
  • Guest relations professional
  • Guest relations
  • Point of sale / checkout
  • Cash handling
  • Accurate money handling
  • Food and kitchen safety
  • Customer service
  • Teamwork and collaboration
  • Food safety procedures
  • Courteous, professional demeanor
  • High energy
  • Sanitation requirements
  • Hospitality
  • Relationship building
  • Inventory management
  • Client service
  • Sales
  • Loss prevention
  • Customer service focus
  • Merchandising expertise
  • Cash register operations
  • Able to persuade others effectively

Certification

  • OSHA certification: Food Handling
  • First Aid Certified
  • Community Emergency Response Certification

Timeline

Waitress

Bibo's Cafe
04.2018 - 08.2018

Sales Associate

Melrose
10.2017 - 03.2018

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San Jacinto Community College

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Sarah Vasquez