Sarah Velazquez
King George,VA
Summary
Personable and enthusiastic Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
12
12
years of professional experience
Work History
Practice Manager
Eye Care Doctors Of Optometry
08.2020 - Current
- Oversee daily operations for two high-volume optometry practices, managing both clinical and administrative teams to ensure exceptional patient care and efficient workflow
- Created and implemented comprehensive training materials, operations manuals, and practice policies to standardize procedures and improve onboarding efficiency
- Implement scheduling systems and policies to optimize provider utilization and minimize patient wait times
- Monitor KPIs such as patient satisfaction, appointment volumes, recall efficiency, and revenue per patient to guide decision-making and improve performance
- Manage accounts receivable, insurance billing, coding, and collections to ensure financial health and compliance with payer policies
- Lead hiring, onboarding, and performance reviews; resolve HR issues and coordinate staff development initiatives for a team of 20 employees
- Coordinate vendor relationships and oversee inventory management for optical products, contact lenses, and medical supplies
- Collaborate with optometrists and owners on strategic planning, marketing initiatives, and growth opportunities
Executive Assistant to the CEO
Swell Communications
05.2018 - 07.2020
- Built and strengthened long-lasting client relationships
- Scheduled and took minutes during office meetings and client appointments
- Generated reports, typed letters, and prepared presentations for maximum impact and results
- Responded to emails and other correspondence to facilitate timely communication and enhance business processes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Analyzed and reported social media and online marketing campaign results
Surgical Coordinator/Administrative Assistant
Dressler Ophthalmology Associates
04.2015 - 10.2018
- Expertly managed all surgery services, including planning, scheduling and coordination of all pre-ops, post-ops, and procedures
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
- Educated patients about surgeries and provided treatment plan documentation
- Completed skilled administrative work to support all office staff and operational requirements
- Expertly addressed concerns and questions about upcoming procedures via email or phone
- Organized paperwork such as charts and reports for office and patient needs
- Created instructional and educational documentation for patients prior to procedures
Medical Receptionist/Technician
Peepers Of Severna Park
10.2013 - 04.2015
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Responded to correspondence from insurance companies to verify patient's coverage
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
Education
High School Diploma -
Lecanto High School
Lecanto, FL05.2007
Some College (No Degree) - Psychology
University Of South Florida
Tampa, FLSome College (No Degree) - Psychology
Holmes Community College
Goodman, MSSkills
- Scheduling and calendar management
- Customer, client, and patient relations
- MS Suite, Google Suite, Zoom, Canva, Trello, Mondaycom, Adobe, WordPress, GoDaddy
- Team and project management
- Social media management
- Office supply inventory management
- Staff management, hiring, and on/off boarding
- Travel coordination
- Administrative support
- Time management
Timeline
Practice Manager
Eye Care Doctors Of Optometry
08.2020 - Current
Executive Assistant to the CEO
Swell Communications
05.2018 - 07.2020
Surgical Coordinator/Administrative Assistant
Dressler Ophthalmology Associates
04.2015 - 10.2018
Medical Receptionist/Technician
Peepers Of Severna Park
10.2013 - 04.2015
High School Diploma -
Lecanto High School
Some College (No Degree) - Psychology
University Of South Florida
Some College (No Degree) - Psychology
Holmes Community College
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