Sarah Victor
Mullins,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Claims Customer Service Advocate
Blue Cross & Blue Shield of SC
Florence, SC
03.2023 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
Office Manager
Hudson Valley Tile
Mahopac, NY
06.2018 - 05.2022
- Maintained filing system for records, correspondence and other documents.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Private Personal Care
Deanna Bernard
Nanuet, NY
01.2009 - 12.2017
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Maintained clean and well-organized environment for client happiness and safety.
Quoting Specialist
A & J Washroom Accessories
New Windsor, NY
03.2008 - 11.2009
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Medical Claims/Customer Service Representative
Empire BCBS
Middletown, NY
11.2002 - 01.2008
- Answered inbound calls, chats and emails to facilitate customer service.
- Verified accuracy of provider data entered into the system including tax ID numbers, NPI numbers, address changes .
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
Education
Applied Science
Suny Orange
Middletown, NY01-1998
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-1993
CNA/Medical Billing/Medical Office Assistant
Orange Ulster B.O.C.E.S
Goshen, NYSkills
- Customer Service Background
- Call Handling
- Decision-Making Skills
- Document Review
- Research Proficiency
- Complex Problem-Solving
- Innovative
- Complaint Handling
- Client Representation
Accomplishments
- Public Speaker
- Girl Scout Leader
- Boy Scout Committee
- VCSD PTO President/ Treasurer
- VCMS Para Professional
- NY Blood Center Organizer
- SOS Community Outreach
- NY Food Bank
- Religious Education
References
References available upon request.
Timeline
Claims Customer Service Advocate
Blue Cross & Blue Shield of SC
03.2023 - Current
Office Manager
Hudson Valley Tile
06.2018 - 05.2022
Private Personal Care
Deanna Bernard
01.2009 - 12.2017
Quoting Specialist
A & J Washroom Accessories
03.2008 - 11.2009
Medical Claims/Customer Service Representative
Empire BCBS
11.2002 - 01.2008
Applied Science
Suny Orange
High School Diploma -
Newburgh Free Academy
CNA/Medical Billing/Medical Office Assistant
Orange Ulster B.O.C.E.S
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