SARAH VILLALON
Seattle,WA
Summary
Tech savvy client success and procurement manager with 12 years of experience in account relations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Successful at improving customer satisfaction and driving retention and growth of customer relationships. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. Skilled at communicating and collaborating effectively with stakeholders at all levels of the organization.
Overview
22
22
years of professional experience
Work History
CUSTOMER SUCCESS AND PROCUREMENT MANAGER
Greene Information Systems
10.2016 - 05.2023
- Efficiently managed 47 of 68 company accounts.
- Sourced, vetted and onboarded potential suppliers with strict deadlines.
- Created and implemented the procurement process by standardizing and cataloging 1,800+ IT related products, decreasing the occurrences of incorrect billing by 70%.
- Created and led training for all procurement, sales and account management teams.
- Streamlined operational efficiencies by developing purchasing protocols and standards while implementing sales processes from opportunity to execution.
- Maintained client relations by communicating by email, phone, online presentations, screen-sharing and in-person meetings.
- Expertly managed IT infrastructure projects from discovery to completion.
- Served as escalation point for issues that impacted client's productivity and satisfaction.
SPECIAL ACCOUNTS MANAGER
Nissin International Transport
07.2011 - 10.2016
- Managed international vendor accounts for Starbucks partners located in North America, Latin America, Europe and Asia
- Coordinated logistics for multimillion-dollar shipments across various continents
- Created accurate documentation to accompany time-sensitive products crossing custom agencies
- Coordinated with multiple agencies to ensure timely delivery of retail Starbucks shipments across multiple continents.
Patient Service Representative
Virginia Mason Medical Center
11.2001 - 08.2009
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Bachelor of Science - Nursing
SEATTLE UNIVERSITY
Associate of Science - undefined
SHORELINE COMMUNITY
COLLEGE
Skills
- Excellent Interpersonal Skills
- Relationship Building
- Account Management
- Project Management
- Procurement Management
- Staff Development & Training
- Collaborative Problem-Solving
- Strong Communication
- Strong Time Management Skills
- Proficient in Microsoft Technology Stack, ConnectWise Suite, IT Glue, etc
Languages
English
Native or Bilingual
Tagalog
Professional Working
Timeline
CUSTOMER SUCCESS AND PROCUREMENT MANAGER
Greene Information Systems
10.2016 - 05.2023
SPECIAL ACCOUNTS MANAGER
Nissin International Transport
07.2011 - 10.2016
Patient Service Representative
Virginia Mason Medical Center
11.2001 - 08.2009
Bachelor of Science - Nursing
SEATTLE UNIVERSITY
Associate of Science - undefined
SHORELINE COMMUNITY
COLLEGE
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