Sarah Vinnece
Clearfield
Summary
Quality Control Supervisor with 9+ years in manufacturing quality assurance. Expertise in training teams, addressing customer complaints, and enforcing quality control protocols, resulting in enhanced product compliance and operational efficiency. Demonstrates strong work ethic and adaptability, excelling in independent roles and rapidly acquiring new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Supervisor
Utility Trailer Manufacturing Company
Clearfield
08.2016 - Current
- Supervised quality control processes in manufacturing operations for utility trailers.
- Conducted inspections on raw materials and finished products for compliance.
- Collaborated with production teams to resolve quality issues promptly.
- Trained staff on quality standards and inspection procedures effectively.
- Developed and implemented quality control protocols for continuous improvement.
- Maintained accurate records of inspections and quality reports consistently.
- Facilitated communication between departments to enhance quality assurance measures.
- Investigated customer complaints and initiated corrective action plans.
- Evaluated performance of Quality Control personnel, identified training needs, provided feedback, and recommended improvements.
- Ensured that safety protocols were followed during all testing procedures.
- Participated in internal audits as well as third-party vendor audits.
- Collaborated with other departments to identify areas for improvement in processes or products.
- Trained new employees on proper use of inspection tools and techniques.
- Provided guidance and technical support to production staff regarding quality issues.
- Conducted root cause analysis for non-conformances and reported findings.
- Ensured compliance with all applicable standards and regulations.
- Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
- Implemented continuous improvement initiatives aimed at improving overall product quality.
- Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
- Prepared monthly reports on Quality Control activities for management review.
- Conferred with management and subordinates to resolve problems or complaints.
- Observed and monitored utilization of equipment.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Recommended opportunities for growth and advancement to motivate employees.
- Identified needs of customers promptly and efficiently.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Conducted weekly team meetings with inspection staff to go over goals and challenges.
Server
Buffalo Wild Wings
Layton
03.2016 - 08.2016
- Provided exceptional customer service to enhance dining experiences.
- Took and processed food and beverage orders accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints promptly to ensure satisfaction.
- Recommended menu items based on customer preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Sales and Marketing Lead
Massage Envy
Layton
05.2012 - 03.2016
- Developed marketing campaigns to promote services and enhance brand awareness.
- Collaborated with team members to implement sales strategies and improve customer engagement.
- Trained staff on product knowledge and effective sales techniques to boost performance.
- Coordinated promotional events to drive foot traffic and generate leads for services.
- Engaged with customers to gather feedback and improve overall service quality.
- Created training materials for new hires to ensure consistent brand messaging and service delivery.
- Designed promotional materials such as brochures, flyers, posters.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Conducted market research to analyze competitor offerings, pricing strategies, and promotional activities.
- Performed regular competitor analysis to stay ahead of the competition in terms of pricing strategy, product offerings.
- Planned strategic partnerships with leading companies in the industry for mutual benefit.
- Developed and implemented marketing plans to increase sales and brand awareness.
- Provided training sessions to sales team regarding product features and benefits.
- Cultivated strong relationships with customers by providing timely responses to their queries or concerns.
- Collaborated with internal teams to ensure successful implementation of projects and programs.
- Managed budgeting process for all marketing campaigns.
- Developed comprehensive strategies to maximize ROI from digital marketing campaigns.
- Maintained up-to-date knowledge of industry trends and developments related to target markets.
- Coordinated with sales representatives on customer meetings and presentations.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Created proposals for service and product strategies based on marketing data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Analyzed sales data to understand product performance and identify areas for improvement.
- Created member-based customer service days to show appreciation for loyal customers.
- Designed marketing bundles for special holidays to donate to frequent visitors to enter to win.
Education
License - Cosmetology
La James International
Fort Dodge, IA05-2011
High School Diploma -
Des Moines Area Community College
Boone, IA05-2008
Skills
- Quality inspections
- Continuous improvement
- Customer complaint resolution
- Performance evaluation
- Team leadership
- Attention to detail
- Conflict resolution
- Customer focus
- Forklift operation
- Critical thinking
Certification
Lean Sigma Corporation Green Belt
Affiliations
Softball Player- Layton, UT (2024-2025)
References
References available upon request.
Timeline
Quality Control Supervisor
Utility Trailer Manufacturing Company
08.2016 - Current
Server
Buffalo Wild Wings
03.2016 - 08.2016
Sales and Marketing Lead
Massage Envy
05.2012 - 03.2016
License - Cosmetology
La James International
High School Diploma -
Des Moines Area Community College