Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Visser

Holladay,Utah

Summary

As an experienced Operations Manager, my objective is to utilize my leadership skills and expertise to drive operational excellence, improve efficiency, and exceed organizational goals. I am a detail-oriented and results-driven individual who is able to develop and implement strategies that reduce risk, increase productivity, and enhance customer satisfaction. With a proven track record of success in managing teams, and projects, I am confident in my ability to make a positive impact on any organization. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

SALT LAKE CITY
10.2017 - Current
  • Experienced an exceptional career trajectory, achieving four promotions within a span of just five years, a testament to my unwavering commitment, dedication, and exceptional performance.
  • Effectively oversee and lead two high-performance, high-volume teams with substantial financial implications.
  • Led diverse projects, achieving a $1M workflow optimization with 1.5 headcount savings, successful legacy billing system migration, streamlined new employee onboarding by 30 hours, implemented innovative auditing and collection tactics reducing aged fund volume by 70%, and headed a team reorganization cutting workload backlogs from 6 months to under 3 days.
  • Directed the hiring, onboarding, and training of new employees to meet business needs, while also identifying individual strengths and implementing a mentoring program for targeted skill development.
  • Provide detailed issue reports to senior management and develop comprehensive resolution plans.
  • Supervised operations staff, ensuring compliance with company policies and procedures, while developing and implementing systems, procedures, and strategies to enhance operational quality, team efficiency, customer satisfaction, safety, and turnaround time.
  • Developed, implemented, and managed key performance metrics and key risk indicators for my teams, providing critical analysis and reporting to senior management.
  • Spearheaded process improvements to shape the organizational culture and optimize procedures for higher efficiency, contributing to the company's growth and evolution.
  • Proficient in decision-making, effective verbal and written communication, leading and facilitating meetings, and influencing cross-functional collaboration.

Education

Bachelor of Arts - Linguistics

University of Utah
Salt Lake City

Skills

  • Process Improvement
  • Policy and Procedure Implementation
  • Project Management
  • Strategic Partnership
  • Business Strategy Development
  • Cross-Functional Communication
  • Team Leadership
  • Operations Oversight
  • Problem Solving
  • Process Documentation

Timeline

Operations Manager

SALT LAKE CITY
10.2017 - Current

Bachelor of Arts - Linguistics

University of Utah
Sarah Visser