Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Vollmer

Rogersville,MO

Summary

Seasoned customer support manager with over ten years of experience. Celebrated for transforming chaotic environments into streamlined and efficient places of work. Known as an excellent problem solver who works to improve processes, and who thrives in bustling, fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Support Team Manager

Octane Seating
06.2019 - Current
  • Managed high call volumes daily, consistently resolving customer and vendor questions and concerns
  • Assisted customers in ordering product, order tracking, and handling damage and shipping claims
  • Improved customer service quality by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
  • Maximized customer operational performance by providing help desk resources and technical advice
  • Resolved customer escalation calls, ensuring return business and referrals
  • Earned quarterly sales upgrade and performance feedback bonuses
  • Organized recurring team meetings, creating more communication across teams and creating a more cohesive workplace
  • Provided customer support via phone, email, and web chat
  • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.

Accounting Assistant

Rooter Town Plumbers
01.2017 - 06.2019
  • Overseeing payroll processing, ensuring all employees were paid accurately and on time
  • Creating and maintaining financial reports, including balance sheets, statements of income, statements of retained earnings, and cash flow statements
  • Designed and utilized spreadsheets to better manage the A/R process, streamlining how outstanding payments were collected on
  • Reconcile invoices and identify discrepancies
  • Ordered office supplies and researched new suppliers; developed and maintained an inventory tracking system, reducing the frequency items were completely depleted
  • Acted as the point of contact for internal and external clients, creating a welcoming environment and assisting in scheduling future and repeat visits

Assistant Manager

Barnes & Noble Bookstore
02.2016 - 01.2017
  • Assisted the store managers in all areas of daily business operations, human resources, customer service and merchandising
  • Ensured the store environment complies with health and safety regulations
  • Assisted the store managers in realizing or exceeding determined sales plans and target metric objectives
  • Trained staff on how to drive sales through consistent development of product knowledge and customer service standards

Education

No Degree -

Southwest Missouri State University
Springfield, MO

No Degree -

Front Range Community College
Westminster, CO

Skills

  • MS Office Suite Customer Service People Management
  • Google Suite Data Entry & Reporting Quickbooks
  • Warranty Processes
  • Pattern Recognition
  • Satisfaction Surveys
  • Customer Education
  • Exceptional Customer Support
  • Process and Procedure Refinement

Timeline

Customer Support Team Manager

Octane Seating
06.2019 - Current

Accounting Assistant

Rooter Town Plumbers
01.2017 - 06.2019

Assistant Manager

Barnes & Noble Bookstore
02.2016 - 01.2017

No Degree -

Southwest Missouri State University

No Degree -

Front Range Community College

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Sarah Vollmer