SARAH WALKER
Henderson,NV
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
12
12
years of professional experience
Work History
Copay Claims Processor
Paysign Inc
03.2023 - 05.2024
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Followed up with customers on unresolved issues.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Customer Service Representative
Sitel Group
08.2020 - 03.2023
- Handled 250+ inbound calls per week, answering customer inquiries and resolving issues
- Tracked trends in customer feedback and collaborate with management to determine the root cause of issues
- Created 10 customer service email scripts used across the company to interact with customers.
Call Center Representative
Precision Opinion
11.2017 - 05.2019
- Resolved over 100 customer complaints per week
- Reduced average customer representative call time by 90 seconds with intuitive intranet site
- Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques.
Customer Service Representative
C3 Services Group
12.2015 - 11.2017
- Answered an average of 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
- Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
- Revamped customer service phone scripts, raising customer survey ratings by 40%.
Customer Service Representative
AGR Group LLC
08.2012 - 10.2015
- Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets
- Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
- Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques.
Skills
- Word, PowerPoint and Excel
- Microsoft Windows
- Microsoft Office 365 Suite, SharePoint
- Claims
- Professionalism and Ethics
- Medical billing & Coding
Timeline
Copay Claims Processor
Paysign Inc
03.2023 - 05.2024
Customer Service Representative
Sitel Group
08.2020 - 03.2023
Call Center Representative
Precision Opinion
11.2017 - 05.2019
Customer Service Representative
C3 Services Group
12.2015 - 11.2017
Customer Service Representative
AGR Group LLC
08.2012 - 10.2015
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