Sarah Walser

• Advocated for client needs, ensuring timely resolution of issues and enhancing customer satisfaction.
• Developed training materials to improve onboarding processes for new Client Advocate team members.
• Analyzed client feedback to identify trends, driving continuous improvement in service delivery.
• Collaborated with cross-functional teams to implement strategic initiatives that enhanced operational efficiency.

• Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
• Maintained accurate records of customer interactions using CRM software, ensuring data integrity and accessibility.
• Assisted in training new team members on company protocols and systems, fostering a collaborative work environment.
• Adapted quickly to changing processes and tools, demonstrating flexibility in high-pressure situations.

• Assisted customers in selecting footwear and provided product knowledge to enhance shopping experience.
• Maintained cleanliness and organization of sales floor and stock areas to ensure optimal presentation.
• Operated point-of-sale system efficiently, processing transactions and handling customer inquiries with professionalism.
• Collaborated with team members to restock shelves and manage inventory effectively during peak hours.

Maintained clean work areas to promote safety and efficiency.

Memorized product details to enhance customer service.

Collaborated with teammates to achieve team goals effectively.