Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sarah Wang

Fullerton,CA

Summary

Strategic and driven professional offering 12+ years of experience in human resources management, known for high productivity and creating highly productive teams. Develops and implements HR strategies and initiatives aligned with the overall business strategy. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.

Overview

14
14
years of professional experience

Work History

Chief People Officer (now); Director of HR (prev.)

FINFARE, INC.
Irvine, CA
04.2023 - Current
  • Company Overview: Finance tech startup focusing on innovative solutions.
  • Appointed as Director of Human Resources, then advanced to Chief People Officer within three months.
  • Executed comprehensive reviews of performance, salaries, and positions.
  • Optimized employee benefits structure to include comprehensive health insurance and robust retirement plans.
  • Collaborated with executive management on strategic plans for recruiting top talent in an effort to build a strong organizational foundation.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Worked with department managers to assess needs.
  • Handled employee discipline and termination to address policy infractions.
  • Monitored labor costs by analyzing headcounts against budget forecasts to ensure cost efficiency.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Aligned HR policies with federal and local regulations.
  • Analyzed workforce trends to identify areas for improvement in terms of hiring practices, career development opportunities and rewards recognition programs.
  • Developed employee orientation and training programs for new hires.
  • Facilitated change management projects by providing support during periods of transition or restructuring.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Assessed current Human Resources Information Systems capabilities in order to identify gaps or deficiencies requiring improvement.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

HR BUSINESS PARTNER (HEAD OF HR)

DATA TICKET, INC.
05.2018 - Current
  • Company Overview: Citation Processing Center & Consumer Services for Public Agencies and Local Municipalities
  • Spearhead the Human Resources Department; plan, organize, and control all activities of the Department
  • Design and perform full cycle HR functions including recruiting, new employee orientation, performance/compensation evaluation, disciplinary procedures, terminations, exit interviews, and employee record maintenance
  • Develop departments' goals, objectives, and systems by collaborating with company leaders
  • Implement and annually update compensation programs: conduct annual salary surveys, analyze compensation, and monitor performance evaluation program and revise as necessary
  • Develop, recommend, implement, and revise (as necessary) personnel policies, checklists, forms, and procedures; prepare and maintain Employee Handbook, keeping abreast of current changes and trends in federal, state and local law
  • Perform all aspects of Benefit Administration, including claims resolution, invoice approval, annual benefit open enrollment, evaluation and selection of carriers, policies for cost-effectiveness, information activities program, and cash flow.
  • Respond to all EDD Benefit Audit requests, EDD Disability Insurance requests and EDD Unemployment Insurance Claims
  • Develop and implement strategic recruitment plans to ensure selection of qualified/matching personnel, conduct full-cycle recruitment including selection, screening applicants, and conducting interviews
  • Conduct and resolve investigations regarding Company issues (i.e., sexual harassment, discrimination, employee misconduct, etc.)
  • Handle 401K, Leaves of Absence, HIPPA compliance and resolve benefit questions raised by employees
  • Develop ongoing training manuals including sexual harassment and safety training
  • Handling all employee relations and partnering with managers to reinforce collaborative work culture
  • Formulate budget for HR Department each fiscal year
  • Design, create and implement major Company events such as employee appreciation programs/functions, quarterly appreciation luncheons and annual Company party
  • Coach/Train managers on employee relations and development of employees
  • Process semi-monthly payroll and HRIS management.
  • Prepare, review, and conduct the annual performance reviews
  • Ensure compliance with appropriate local, state and federal employment legislation
  • Manage workers' compensation claims and investigations, work with adjusters, brokers and carrier counsel to maintain a current status on open/closed claims.

HUMAN RESOURCES MANAGER

GS LOVE
LOS ANGELES
02.2018 - 04.2018
  • Company Overview: Fashion/Apparel
  • Head of HR for more than 30 store locations and managed HQ
  • Laid off 800 employees in retail and warehouse due to company downsizing and restructuring
  • Provided employee coaching & HR counsel; working close to VP, Deputy Manager, and Trade Managers
  • Reviewed performance management and appraisals in line with HR strategies, collaborating with Managers & HQ
  • Mediated & alleviated employee relational issues e.g., conflict resolution, teambuilding, harassment cases
  • Maintained high standard office management & business operations; administration, vendor services/negotiations
  • Supported & assisted CEO and CFO with all HR related issues

HUMAN RESOURCES GENERALIST & CORPORATE RECRUITER

HOUSE OF SILLAGE, LLC.
Newport Beach, CA
07.2017 - 02.2018
  • Company Overview: Luxury Consumer Goods i.e., High-end beauty products & cosmetics
  • Human Resources management for 60+ employees - Employees and Freelancers
  • Execute full cycle recruitment as an HRBP - providing expertise in sourcing candidates, interviewing, employment and background checks, testing, offers, and onboarding
  • Utilize and measure cost-effective recruitment sources (internet, direct search, referrals, social media, advertising and networking) to generate qualified candidates
  • Monitor/Track all recruitment processes & recommended procedural improvements for optimum hiring decisions e.g., candidate rubrics & evaluation forms, workflows
  • Recruited low to high caliber roles & hired 40 positions in 6 months
  • Efficiently conduct employee learning & development initiatives, onboarding, & manager training e.g., orientation, training material for product knowledge & introduction, sexual harassment training, building safety, workplace conduct etc
  • Update & advise changes in Employee Handbook & training materials to management
  • Effectively resolve / manage employee relational matters, prompt action on all terminations (voluntary and involuntary), exit interviews, & provide expertise in employee conflict resolution
  • Collaborate & coach managers in performance management
  • Create & implement employee recognition programs, write ups, performance appraisals, & succession planning
  • Accurately manage & maintain all personnel folders / paperwork to ensure legal compliance, HRIS records, managing employee health insurance & benefits (e.g., requesting quotes, sending applications, etc.)
  • Process multi-state payroll & timekeeping for exempt, non-exempt employees, and 1099 contractors
  • Explore & implement new programs for procedural and records improvement, effective negotiation with management and providers e.g., BambooHR (recruiting, employee management, & HRIS platform).

HUMAN RESOURCES MANAGER

SAMUELSEN, GONZALEZ, VALENZUELA, & BROWN, LLP.
02.2017 - 05.2017
  • Company Overview: Worker's Compensation Law Firm (CONTRACT)
  • HR Manager for 10 law offices across California; 160 employees - 60 attorneys and 100 staff
  • HR advisor, counselor, supervisor, trainer for 12 (office managers and team leaders)
  • Addressed all complaints and employee relational matters e.g., conflict resolution & employee recognition
  • Conducted all procedures re: recruiting, interviewing, hiring, onboarding/orientation, terminations, & resignations
  • Enforced compliance & company policies; write ups, disciplinary/corrective action
  • Maintained personnel folders, record keeping, PTO approvals/processing, & administration
  • Managed Group benefit administration and claims processes e.g., EDD unemployment, W/C cases
  • Established and recommended revisions to management company procedures and practices for efficient work production and create an enjoyable/fair work environment
  • Collaborated with management on employee performance reviews, and succession planning
  • Implemented innovative HR programs for PEO transfer

Human Resources Representative

HYUNDAI MERCHANT MARINE
LOS ANGELES, CA
06.2013 - 02.2017
  • Company Overview: Global Shipping Company
  • HR Representative for 50+ employees in Pacific South West & Gulf region (LA, SF, HOU, & DAL)
  • Conducted all procedures re: recruiting, interviewing, hiring, onboarding/orientation, terminations, & resignations
  • Provided employee coaching and HR counsel, working closely with the VP, Deputy Manager, and Trade Managers.
  • Conducted performance management and appraisals in line with HR strategies, collaborating with Managers & HQ
  • Mediated & alleviated employee relational issues e.g., conflict resolution, teambuilding, harassment cases
  • Managed region's talent acquisition, conducted full cycle recruitment activities, and trained personnel through learning & development programs e.g., onboarding, orientation, & product knowledge
  • Maintained high standard office management & business operations; administration, vendor services/negotiations
  • Supported & assisted VP, Deputy Manager, and Trade Managers with other HR & office functions as needed
  • Partnered with HQ on compensation programs, timekeeping, payroll, & employee benefits
  • Budgeted & coordinated employee appreciation events/ rewards and recognition
  • Implemented programs to foster positive work culture e.g., e-learning initiatives
  • General office accounting e.g., office expenses & invoicing for HQ translation

CLINIC FACILITATOR & HR ASSISTANT

ANXIETY NEW ZEALAND TRUST
01.2011 - 02.2013
  • Company Overview: Mental Disorders Clinic
  • Handled all HR responsibilities for clinic operations and administration - 20 Employees
  • Assisted CEO in managing Clinical Psychologists and Occupational Therapists
  • Managed Front Desk & trained volunteers for 24hr national emergency phone line
  • Measured staff performance by overseeing client bookings & conducted performance reviews
  • Coordinated Social Phobic Therapeutic Workshops for specific patients
  • Managing high pressure situations from constant contact with high risk patients
  • Expert with insurance plans and government applications for benefits
  • Oversaw Marketing/Fundraising, promoting non-profit clinic e.g
  • Submitting applications for grants/funding

Education

Master of Science - Psychology, Industrial-Organizational Psychology

UNIVERSITY OF PHOENIX
Arizona

Bachelor of Arts - Psychology Major, Spanish Minor

UNIVERSITY OF AUCKLAND
NEW ZEALAND

Skills

  • Strategic planning
  • Recruitment strategy
  • Workforce planning
  • Conflict resolution
  • Employee development
  • Organizational development
  • Strategic leadership
  • Talent management
  • Onboarding programs
  • Culture transformation
  • Compensation strategy
  • Recognition programs
  • Policy implementation
  • Training development
  • Benefits programs
  • Workforce improvements
  • HR policies and procedures
  • Training programs
  • Performance management
  • Change management
  • HRIS management

Languages

Bilingual - in Korean

References

References available upon request.

Timeline

Chief People Officer (now); Director of HR (prev.)

FINFARE, INC.
04.2023 - Current

HR BUSINESS PARTNER (HEAD OF HR)

DATA TICKET, INC.
05.2018 - Current

HUMAN RESOURCES MANAGER

GS LOVE
02.2018 - 04.2018

HUMAN RESOURCES GENERALIST & CORPORATE RECRUITER

HOUSE OF SILLAGE, LLC.
07.2017 - 02.2018

HUMAN RESOURCES MANAGER

SAMUELSEN, GONZALEZ, VALENZUELA, & BROWN, LLP.
02.2017 - 05.2017

Human Resources Representative

HYUNDAI MERCHANT MARINE
06.2013 - 02.2017

CLINIC FACILITATOR & HR ASSISTANT

ANXIETY NEW ZEALAND TRUST
01.2011 - 02.2013

Master of Science - Psychology, Industrial-Organizational Psychology

UNIVERSITY OF PHOENIX

Bachelor of Arts - Psychology Major, Spanish Minor

UNIVERSITY OF AUCKLAND

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