Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Ward

Lafayette,IN

Summary

Dynamic and results-driven professional with extensive experience at Home 2 By Hilton, excelling in customer service and front office management. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Skilled in scheduling and data entry, consistently fostering a welcoming environment that promotes repeat business and positive reviews.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Home 2 By Hilton
11.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Front Desk Supervisor

Home 2 By Hilton
11.2021 - 12.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Collected room deposits, fees, and payments.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.

Food Service Manager

Qdoba Eats
02.2021 - 04.2022
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.

Education

License - Esthetic School

Tricoci University
Lafayette, IN
09.2023

GED -

LARA
Lafayette, IN
10.2021

Faith Christian
Lafayette, IN
05.2020

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Team collaboration
  • Verbal and written communication
  • Administrative skills
  • Office organization
  • Hospitality services
  • Front office management
  • Skilled in software

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Receptionist

Home 2 By Hilton
11.2024 - Current

Front Desk Supervisor

Home 2 By Hilton
11.2021 - 12.2023

Food Service Manager

Qdoba Eats
02.2021 - 04.2022

License - Esthetic School

Tricoci University

GED -

LARA

Faith Christian

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