Sarah Warfield
Opelika,AL
Summary
Dynamic customer service professional with extensive experience at Auburn Lodge, excelling in cash handling and problem-solving. Proven track record in training staff and enhancing guest relations, fostering loyalty through exceptional service. Adept at managing high-pressure situations while maintaining a welcoming environment, ensuring operational efficiency and customer satisfaction.,
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Night Auditor/Trainer
Auburn Lodge
Auburn , AL
08.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and accuracy.
- Maintained cash drawer integrity through diligent counting and reconciliation.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Counted money in drawers at the beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Redeemed coupons to discount purchases.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Clerk/Stocker/Closing Cashier
Discount Tobacco Out
08.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Advance Auto Parts
Part Place
06.2018 - 10.2019
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.,
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL08-2026
High School Diploma -
Penn Foster High School
Scranton, PA09-2017
Skills
Customer service
- Cash handling
- Hospitality services
- Credit and cash payments
- Listening skills
- Front desk
- Team building
- Computer skills
- Data entry
- Staff training
- Payment processing
- Hospitality service expertise
- Team oversight
- Lobby oversight
- Teamwork
Accomplishments
- Cross-trained as a backup for both the night Auditor and Front desk and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Achieved from Laundry to front desk to night auditor,trainer by completing every task giving with accuracy and efficiency.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [almost 1 ] months.
- Promoted to night auditor after 2 months on the job due to exceptional work ethic and exemplary customer service.
- Took guest reservations via credit card without a single error over the course of 1 months.
Certification
High School Diploma
Automotives Repair Technician
Languages
English
Full Professional
Timeline
Front Desk Agent/Night Auditor/Trainer
Auburn Lodge
08.2021 - Current
Clerk/Stocker/Closing Cashier
Discount Tobacco Out
08.2020 - 08.2021
Advance Auto Parts
Part Place
06.2018 - 10.2019
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Penn Foster High School