Sarah Wark
Santa Rosa,CA
Summary
Experienced Food Service Manager adept at managing all aspects of food service operations, including staff supervision, inventory management, and budget control. Known for optimizing efficiency and profitability while upholding strict standards of food quality, safety, and customer satisfaction. Inspiring leader skilled at guiding teams to achieve goals.
Dependable and hardworking professional skilled in maintaining clean and organized interior and exterior spaces. Experienced in sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, making beds, cleaning kitchens, wiping down all surfaces, and cleaning windows. Dedicated to ensuring condos are ready for the next guests.
Overview
18
18
years of professional experience
Work History
Condo Cleaner
Maui Kama'aina Real Estate Inc
Kihei, Maui
01.2023 - 05.2024
- Stocked supplies such as toilet paper and towels in bathrooms.
- Cleaned bathrooms including toilets, showers and bathtubs, mirrors, sinks, countertops, and floors.
- Dusted furniture, shelves, walls, and window sills.
- Vacuumed upholstered furniture including couches and chairs.
- Maintained cleanliness of balconies through regular removal of debris and dirt.
- Completed routine maintenance checks, notifying management of needed repairs.
- Emptied trash cans and replaced liners.
- Washed dishes in kitchens and wiped down all kitchen surfaces.
- Mopped hard surface floors with appropriate cleaners.
- Changed and washed bedding in bedrooms
Assistant Director of Food and Beverage
Fairmont Chateau Whistler
Whistler, B.C. Canada
01.2010 - 06.2013
- Recruited, trained and managed staff members ensuring their job duties were performed correctly.
- Responded promptly to guest inquiries or complaints while maintaining a professional demeanor.
- Reviewed financial statements regularly to monitor progress towards achieving goals set forth in annual operating plan.
- Established effective relationships with vendors to ensure timely deliveries and best pricing.
- Oversaw menu planning, purchasing, receiving, storage and distribution of food items.
- Evaluated employee performance through observation and feedback sessions.
- Managed daily operations of the Food and Beverage Department including staffing schedules, training activities and customer service issues.
- Provided leadership support to department managers, supervisors, chefs and other personnel.
- Created a positive work environment by promoting team building activities among employees.
- Developed methods for tracking performance metrics such as labor costs versus revenue generated.
- Maintained the highest levels of quality assurance in all areas of food and beverage operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
Bar, Restaurant and Banquet Manager
Fairmont Chateau Whistler
Whistler, B.C. Canada
05.2006 - 12.2009
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Created detailed reports on the status of all events held within the facility.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Monitored attendance records, payroll costs, staffing levels, inventory levels, income projections.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Ordered necessary items to meet customer needs and specifications.
- Hired and trained staff and new hires according to company policy and regulations.
Education
Hotel And Restaurant Management -
Algonquin College
Ottawa, Ontario, Canada05-2002
Bachelor of Arts - Sociology
Bishop's University
Lennoxville, Quebec, Canada04-2000
Skills
- Sanitization techniques
- Health and safety compliance
- Scheduling
- Time Management
- Professional Demeanor
- Reliability
- Productivity and Time Management
- Decision-Making
- Problem-solving aptitude
Accomplishments
- Working in Food and Beverage I won Leader of the Year twice. I am very hardworking and respected by my co-workers.
Affiliations
- I took some time off to have my two girls and I am excited to continue working with people. I love customer service, helping people have a memorable vacation, meal or experience and leave happy.
Timeline
Condo Cleaner
Maui Kama'aina Real Estate Inc
01.2023 - 05.2024
Assistant Director of Food and Beverage
Fairmont Chateau Whistler
01.2010 - 06.2013
Bar, Restaurant and Banquet Manager
Fairmont Chateau Whistler
05.2006 - 12.2009
Hotel And Restaurant Management -
Algonquin College
Bachelor of Arts - Sociology
Bishop's University
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