Sarah Warriner
Anchorage,AK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Vendor Relations Manager
University of North Carolina at Charlotte
01.2022 - Current
- Goal oriented manager dedicated to continuous improvement and driving positive impact.
- Talented problem solver and team leader.
- Manage vendor activities and maintain both new and existing vendor relationships.
Bartender
Blumenthal Performing Arts
05.2022 - Current
- Provide exceptional customer service while working efficiently.
- Trainer for new employees.
Program Specialist
Appalachian State University
06.2017 - 01.2022
- Performance driven leader provided high-level administrative and operational support.
- Coordinated schedules, prepared travel plans and documents, while acting as a liaison between senior executives, vendors, team members, and community organizations.
- A reputation for driving efficiency and detail, remained calm and calibrated in high-stress environments and delivered exceptional results.
Hotel Sales Manager
Courtyard Marriott/Hampton Inn Hilton
05.2016 - 06.2017
- Built and maintained strong relationships with key corporate clients, resulting in increased customer loyalty.
- Conducted market research and analysis, identifying new business opportunities and trends.
Zip Line Operations Manager
Sky Valley Zip Tours
04.2014 - 12.2015
- Oversaw day-to-day operations including supervising 20+ person team.
- Oversaw tour scheduling and itinerary coordination for guests.
Hotel Operations Hospitality Internship
Pahaska Tepee Resort
05.2012 - 08.2012
- Experience working with and supervising; hotel front desk, restaurant, housekeeping, maintenance, horse stables, gas station departments.
- Strengthened communication between departments.
Vacation Planner
Visit Orlando
01.2011 - 05.2012
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
Education
Bachelor of Science - Event Management
University of Central Florida
Associate of Arts - Business Management
Brevard Community College
Graduate Courses - Data Analytics
Appalachian State University
Skills
- Client Relations
- Customer Service
- Special Needs Travelers
- Itineraries
- Organizational skills
- Reservations Management
- Travel industry expertise
- Budget management
- Problem-Solving
- Logistics Support
Pronouns
She/Her
Timeline
Bartender
Blumenthal Performing Arts
05.2022 - Current
Vendor Relations Manager
University of North Carolina at Charlotte
01.2022 - Current
Program Specialist
Appalachian State University
06.2017 - 01.2022
Hotel Sales Manager
Courtyard Marriott/Hampton Inn Hilton
05.2016 - 06.2017
Zip Line Operations Manager
Sky Valley Zip Tours
04.2014 - 12.2015
Hotel Operations Hospitality Internship
Pahaska Tepee Resort
05.2012 - 08.2012
Vacation Planner
Visit Orlando
01.2011 - 05.2012
Bachelor of Science - Event Management
University of Central Florida
Associate of Arts - Business Management
Brevard Community College
Graduate Courses - Data Analytics
Appalachian State University
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