Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Washington

Knox,IN

Summary

Experienced Billing Specialist with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Accounts Payable Specialist

VB Hospitality
08.2023 - Current
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Gathered, evaluated and summarized account data in detailed financial reports for 12 Business.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
  • Improved cash flow management by negotiating favorable payment terms with suppliers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Mortgage Loan Officer

Bank Of England Mortgage
10.2022 - 08.2023
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Operations Manager

850 A Tile Studio
03.2022 - 09.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Led improvement initiatives to advance operational efficiencies and increase revenue

Team Leader

Keller Williams Realty
03.2021 - 03.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with Realtors through positive attitude and attentive response.
  • Initiated timely responses to emails, voicemails, and written correspondence.
  • Coordinated weekly meetings for internal and external groups.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led a team of 60 members while providing exceptional customer service.

Project Manager

Sinclair Customer Metrics Inc.
03.2018 - 01.2020
  • Assisted Vice President in coordinating activities, updating team members, and managing inquiries for consistent delivery of quality products and services
  • Updated and managed 5 project databases
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses, and approving payments
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies
  • Increased efficiency and team performance by implementing actionable process improvements
  • Established and oversaw synchronized, cohesive team by inspiring confidence and offering guidance

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06.2000

Skills

  • Data analysis
  • Reliable team member
  • Skilled in client engagement
  • Staff Management
  • Advanced problem solving
  • Effective communicator in both speech and writing
  • Experienced with financial software systems
  • Payment transaction oversight
  • Billing and invoicing oversight
  • Experienced in QuickBooks software
  • Detailed account reconciliation
  • Experienced in performing bank reconciliations

Certification

  • CompTIA A+ Core 1 and Core 2 - May 2021

Timeline

Accounts Payable Specialist

VB Hospitality
08.2023 - Current

Mortgage Loan Officer

Bank Of England Mortgage
10.2022 - 08.2023

Operations Manager

850 A Tile Studio
03.2022 - 09.2022

Team Leader

Keller Williams Realty
03.2021 - 03.2022

Project Manager

Sinclair Customer Metrics Inc.
03.2018 - 01.2020

High School Diploma -

Arsenal Technical High School

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