Sarah Washington
Norwich,NY
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Organized individual with excellent time management skills, ready to contribute to diverse environments. Seeking entry-level opportunities to leverage skills for company growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Medical Billing Specialist
Baillie Lumber
Smyrna, NY
01.2023 - 12.2025
- Managed incoming calls, directing them to appropriate personnel for efficient response.
- Maintained organized filing systems for both physical and digital documents.
- Utilized software tools to update customer information and manage databases effectively.
- Entered data into spreadsheets using Microsoft Excel and similar applications.
- Conducted research and synthesized information to compile statistical reports.
- Collaborated with team members, enhancing communication flow within office.
- Successfully prioritized key tasks to achieve organizational objectives and KPIs.
- Adapted strategies based on data analysis related to key project execution.
Receptionist/Billing Specialist
Syracuse Plastic Surgery
Syracuse, NY
01.2021 - 12.2023
- Maintained patient records accurately in electronic health systems for easy access.
- Managed phone calls and scheduled appointments efficiently for surgical consultations.
- Collaborated with team members to support operational efficiency in the practice.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Compiled data from various sources into organized reports for management review.
- Assisted with onboarding of new employees by providing orientation information and support.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Medical Secretary/Receptionist/Billing Specialist
Chase Nursing Home
New Berlin, NY
09.2010 - 09.2015
- Communicated effectively with patients regarding medical procedures and insurance details.
- Supported front desk operations by greeting patients and answering phone inquiries.
- Organized patient files and ensured compliance with regulatory standards.
- Collaborated with healthcare staff to improve office workflow and efficiency.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Performed data entry tasks related to patient information into various databases.
- Transcribed doctor's orders into the electronic health record system.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Utilized medical software for patient registration, scheduling, and records management.
- Managed multi-line phone system, routing calls efficiently to staff.
- Maintained a clean and organized reception area to enhance visitor experience.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Easily pivoted based on data analysis around key projects that were being executed.
- Seamlessly prioritized key tasks to meet organizational objectives.
Education
High School Diploma -
Norwich High School
Norwich07-2008
Some College (No Degree) - Liberal Arts
Morrisville Community College
Norwich, NYSkills
- Microsoft Office proficiency
- Data entry and database management
- Medical billing and invoicing
- Record keeping systems
- Telephone etiquette
- Team support
- Client relations and service
- Office organization and prioritization
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Proposal writing
- Spreadsheet development
- Team collaboration
- Document organization
- Remote work experience
- Meeting facilitation
- Adaptability
Certification
- Work Readiness Certificate I obtained at CDO Workforce Center in Norwich, NY in 2008.
Affiliations
- Volunteer at the Turning Point of Chenango County, in Norwich, NY. This is a not-for-profit organization. Our goal is to help individuals in our community suffering with addiction. We depend on grants to stay open. To get that grant we depend on surveys. Each person can only fill one survey out a month. My role is to communicate that to new people and have them take the survey with my assistance, track and review when that person can fill out another one, bring it to their attention and then submit it to the government. Additionally, I am working towards leading a support group.
Accomplishments
Achieved recognition by the Administrator of Syracuse Plastic Surgery, while working there as a Receptionist/Billing Specialist. I was praised for staying organized when in charge of projects and my ability to meet deadlines. To do this I used calenders, to do lists, planners, color coding and labeling. For example, after breaking the task into smaller parts, such as which were the most urgent, which ones would require more resources or time and ones of the most importance, I then would use the color RED, for the most Important. To meet deadlines, I would break the task down as I mentioned above. Then, I set clear goals and communicated clearly to the team, created a schedule and used a check list to mark each task off, once completed. Also utilizing calenders and planners. I looked at the project as an opportunity, stayed positive and rewarded small achievements to keep myself focused.
Timeline
Administrative Assistant/Medical Billing Specialist
Baillie Lumber
01.2023 - 12.2025
Receptionist/Billing Specialist
Syracuse Plastic Surgery
01.2021 - 12.2023
Medical Secretary/Receptionist/Billing Specialist
Chase Nursing Home
09.2010 - 09.2015
High School Diploma -
Norwich High School
Some College (No Degree) - Liberal Arts
Morrisville Community College
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