Results-driven professional with over 15 years of executive-level support experience, thriving in high-pressure, fast-paced environments. Backed by 20 years of customer service expertise, known for exceptional problem-solving and organizational skills. Consistently identifies solutions to complex challenges and streamlines processes for efficiency. Proven ability to lead cross-functional teams, coordinate multi-faceted projects, and engage stakeholders at all levels. Navigates dynamic situations, manages multiple priorities, and maintains focus under pressure. Recognized for attention to detail, proactive approach, and dedication to achieving the best possible outcomes through systematic and thoughtful problem-solving.
Years of customer service experience
Years of executive level administrative support experience
Years of Emergency Management experience
• Responsible for marketing, soliciting, rate structure, contracting and placement of advertisements in eight scientific journals; achieved record annual advertising sales while being solely responsible for outreach and marketing of advertising opportunities and contracts
• Implemented new strategies for outreach and promotion of advertising opportunities with stakeholders
• Responsible for following policy and regulations regarding the publishing of advertising materials
• Coordinated lessons learned and best practices for each symposium attended and hosted to enhance the
experience and productivity for future events
• Communicated frequently with private sector partners; developing strong relationships and providing excellent customer service consisting of highly educated and renowned professionals in the medical and educational industry as well as senior executive leadership of multiple fortune 500 companies
• Traveled on behalf of the company and Vice President across the country; achieved record sales during one of many managed events
• Extensive travel planning and coordination for Executive Vice President
• Extensive event, symposia, and exhibition planning and coordination for events that were attended by company as well as large events hosted by the company