Sarah Waters
Hudson,FL
Summary
Dynamic Health Insurance Broker and Assistant Manager with a proven track record at GNC, USHA and Wal-Mart Supercenter. Excelled in customer service and sales presentations, achieving high customer retention and increased sales through strategic leadership and proactive teamwork. Skilled in claims handling and effective communication, adept at fostering client relationships and driving results.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
GNC
03.2025 - 01.2026
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented staff training programs to enhance product knowledge and service excellence.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Health Insurance Broker
USHA
Tampa, FL
02.2024 - 03.2025
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
- Called potential clients to set up appointments according to mutual availability.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Generated leads through cold-calling, networking and other outreach methods.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Negotiated contracts and terms of sale with potential customers.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Assistant Manager
Wal-Mart Supercenter
03.2011 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Jewlery Departmant Manager
Walmart
03.2011 - 03.2016
- Led cross-functional teams to enhance operational workflows and improve overall efficiency.
- Developed strategic initiatives that aligned with organizational goals, driving significant process improvements.
- Implemented performance metrics to monitor team effectiveness and identify areas for enhancement.
- Facilitated training sessions for new staff, ensuring alignment with company policies and procedures.
- Oversaw project timelines and deliverables, ensuring adherence to deadlines and quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Willard High School
Willard, MO05-2005
Associate of Science - Business Administration
Ozarks Technical Community College
Springfield, MO 08.2011 - 05.2015
Skills
- Proactive team player
- Sales presentations
- Driven
- Claims handling
- Commission-based sales
- Excellent communication skills
- Customer service
- Time management
- Decision-making
- Team leadership
Timeline
Store Manager
GNC
03.2025 - 01.2026
Health Insurance Broker
USHA
02.2024 - 03.2025
Associate of Science - Business Administration
Ozarks Technical Community College
08.2011 - 05.2015
Assistant Manager
Wal-Mart Supercenter
03.2011 - 02.2024
Jewlery Departmant Manager
Walmart
03.2011 - 03.2016
High School Diploma -
Willard High School