Microsoft Office
Sarah Watson
Restaurant Operational Manager
Portage,IN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Leave
Medical Leave of Absence
Portage, Indiana
2024.02 - Current
Restaurant District Manager
Teriyaki Madness, Nekter Juice Bar, and BP Gas Station
Valparaiso , IN
08.2022 - 01.2024
- Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
- Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
- Streamlined operations for increased efficiency by conducting regular audits of restaurant processes and procedures.
- Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
- Facilitated cross-training initiatives among team members to improve skillsets, enhance job satisfaction, and increase overall productivity across all locations.
- Ensured compliance with industry standards and regulations by enforcing strict health and safety guidelines in each establishment.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant General Manager
Potbelly's Sandwich Shop
04.2021 - 08.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Restaurant District Manager
Meatheads Restaurants
03.2019 - 04.2021
- Developed strong relationships with vendors, negotiating favorable contracts to control costs and improve product quality.
- Improved communication between restaurants by establishing regular meetings, fostering a collaborative work environment across locations.
- Collaborated with senior management to develop long-term strategic plans for the growth and expansion of the district.
Beverage Manager
Ameristar Casino Hotel East Chicago
10.2017 - 03.2019
- Contributed to the establishment''s reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Managed beverage operations, designed drink specials, scheduling, and ensured compliance with all Indiana safe serving regulations.
- Developed unique events and special promotions to drive sales.
Food and Beverage Supervisor
Blue Chip Casino Hotel Spa
08.2014 - 09.2017
- Oversaw daily operations, maintained high standards for food and beverage service, managed inventory, staff training, and collaborated with supervisors from other departments for high guest satisfaction.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Restaurant General Manager
Taco Bell
12.2005 - 08.2014
- Directed all aspects of restaurant operations from staffing and training to budgeting and inventory control.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
Education
Bachelor of Science - Business Administration
Purdue Global University
Lafayette, IN2026
Skills
- Scheduling
- Sanitation Procedures
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Team building
- Team Leadership
- Complex Problem-Solving
- MS Office
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Medical Leave
Medical Leave of Absence
2024.02 - Current
Restaurant District Manager
Teriyaki Madness, Nekter Juice Bar, and BP Gas Station
08.2022 - 01.2024
Restaurant General Manager
Potbelly's Sandwich Shop
04.2021 - 08.2022
Restaurant District Manager
Meatheads Restaurants
03.2019 - 04.2021
Beverage Manager
Ameristar Casino Hotel East Chicago
10.2017 - 03.2019
Food and Beverage Supervisor
Blue Chip Casino Hotel Spa
08.2014 - 09.2017
Restaurant General Manager
Taco Bell
12.2005 - 08.2014
Bachelor of Science - Business Administration
Purdue Global University
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Software
Kronos
Micros
NCR
Aloha
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsLanguages
English
Native or Bilingual
Interests
Bowling
Avid sports fan
Being outdoors
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