Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Key Contributor Award
Timeline
Generic

Sarah Watson

Battle Creek,MI

Summary

Dynamic Patient Access Representative II at Bronson Healthcare Group Inc. with expertise in insurance verification and a strong commitment to patient education. Proven ability to enhance service delivery through effective communication and relationship building. Recognized for maintaining HIPAA compliance while fostering a collaborative team environment. Adaptable and empathetic, ensuring quality care in high-pressure situations.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Access Representative II

Bronson Healthcare Group Inc.
08.2013 - Current
  • Assisted patients with registration processes and insurance verification.
  • Provided front-line support in navigating healthcare services and appointment scheduling.
  • Ensured accurate data entry into electronic health record systems for patient information.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Explained financial responsibilities and payment options to patients effectively.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Customer Service Cashier/Greenhouse Worker

Horrocks Farm Market
03.2009 - 06.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, providing knowledgeable support and recommendations.
  • Maintained accurate cash drawer balances through meticulous transaction recording.
  • Trained new cashiers on operational procedures and customer service standards.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Assistant Manager

Things Remembered
01.2006 - 03.2009
  • Led team in achieving operational goals through effective resource allocation and task prioritization.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Business

Cornerstone University
Kalamazoo, MI
09-2012

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • CHAA Certified
  • Top cash collection
  • Multitasking and organization
  • Patient check-in
  • Medical terminology
  • Strong empathy
  • Problem-solving
  • Team collaboration
  • Money handling
  • Relationship building
  • Flexible schedule
  • Patient education
  • Team leadership
  • Friendly and outgoing
  • Verbal and written communication
  • Attention to detail

Accomplishments

    KEY CONTRIBUTOR AWARD

    OUTSTANDING ACHIEVEMENT AWARD IN REVENUE CYCLE

    TIPS AND TRICKS FOR MEDICAL RELEASE

    CHARGE LEADER IN THE ED

    TOP CASH COLLECTIONS

    PROMOTED TO TIER II

Certification

  • CHAA, NATIONAL ASSOCIATION OF HEALTHCARE ACCESS MANAGEMENT

Key Contributor Award

TEAM LEADERSHIP: FROM MANAGER RACHEL NANCE; For going above and beyond to help support the Patient Access ED teams!

Timeline

Patient Access Representative II

Bronson Healthcare Group Inc.
08.2013 - Current

Customer Service Cashier/Greenhouse Worker

Horrocks Farm Market
03.2009 - 06.2012

Assistant Manager

Things Remembered
01.2006 - 03.2009

Business

Cornerstone University

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Sarah Watson