Sarah Waweru
Austell,US
Summary
Harding working Banker with over 20 years of experience in various areas, which in include Retail Banking, Mortgage, Operations, Accounting, Merchant services, Business Analysis, Project management, Teller training, Personal Banker, team building and Customer Service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cobb County Superior Court
Accounting specialist
Marietta, GA
04.2023 - 06.2024
- Analyzed data collected from various sources to identify irregularities in the accounting process.
- Reviewed cashiers' paperwork for accuracy before submitting it to Accounting department for processing.
- Ensured compliance with all applicable laws, policies and procedures related to gaming regulations.
- Investigated any discrepancies found during internal audits or external reviews conducted by Gaming Commission representatives.
- Maintained a safe working environment by adhering to established safety standards.
- Generated end-of-shift reports that accurately reflect the amount of money received from each table game or slot machine.
- Assisted with investigations into discrepancies between reported revenue numbers and actual physical counts.
- Coordinated the preparation of bank deposits, balancing accounts and verifying amounts against receipts.
- Participated in interviews when hiring new Soft Count Supervisors or other personnel within the department.
- Inspected, counted and verified currency in cash drawers prior to opening.
- Conducted regular audits of cage personnel to ensure accuracy in counting currency bills.
- Trained new employees on proper handling of currency, coinage and tokens as well as other duties associated with the job role.
- Developed effective strategies for improving operational efficiency within the department.
- Worked closely with other departments such as Surveillance, Finance and Accounting, Slot Operations and Table Games Operations to ensure smooth operation of Cashier's Cage operations.
- Prepared reports for management regarding cash operations, deposits and shortages.
- Supervised soft count staff by providing instructions on proper counting procedures.
- Developed policies and procedures for dealing with any losses due to theft or fraud.
- Performed random checks on employee's workstations for security purposes.
- Established and maintained banks and table limits for each game.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Evaluated workers' performance to write performance reviews.
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Actively participated in monthly sales meetings to discuss strategies for increasing sales volume.
- Prepared documents such as loan agreements, promissory notes, mortgages according to legal guidelines.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Completed paperwork associated with opening new accounts including KYC forms.
- Advised customers on how best to manage their finances in order to maximize returns.
- Provided customer service to clients regarding banking products and services.
- Developed and maintained strong relationships with customers by providing excellent customer service.
- Processed loan applications and reviewed credit reports for accuracy.
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
- Responded promptly and effectively to emails from customers seeking advice or assistance.
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
- Conducted financial analysis on loan requests to determine the risk associated with each request.
- Generated reports related to sales activities, customer issues, account balances.
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Assisted other departments within the bank when needed such as answering phones or filing documents.
- Researched account information regarding loans and deposits.
- Promoted and sold various banking products and financial services.
- Provided assistance to customers both over the phone and in person for banking inquiries and suggested appropriate solutions.
- Assessed individual financial needs to open new accounts and provide service to existing customers.
- Collaborated with loan staff to gather, review and distribute loan documents to customers.
- Created and maintained loan and transaction reports and journals.
- Maintained filing systems and provided daily administrative and clerical support to facilitate loan, deposit, and account services.
- Trained and coached less experienced team members on procedures, compliance standards, and performance strategies.
Business Analyst /Agile Product Owner
Wells Fargo
Atlanta, GA
06.2023 - 01.2024
- Collaborated with subject matter experts to collect data on current systems and procedures through interview sessions.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided technical support during user acceptance testing cycles.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Translated user needs into actionable items that could be addressed by IT teams.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Identified opportunities for cost savings through process automation initiatives.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Assisted in developing training materials for internal staff on new products or services.
- Identified gaps between current state and desired future state operations.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Analyzed existing systems and processes to identify areas of improvement.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Created, analyzed, and validated detailed functional specifications.
- Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
- Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Managed requirements traceability information and tracked requirements status throughout the project.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Prepared business proposals and presentations for various stakeholders.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Defined business requirements and reported them back to stakeholders.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Facilitated design sessions with the implementation team to define the solution.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
- Mapped and documented interfaces between legacy and new systems.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Identified needs of customers promptly and efficiently.
- Identified or monitored current and potential customers using business intelligence tools.
Education
Associate of Arts - Finance And Marketing
Northwestern College
Rome Ga 10-2010
Skills
- Mortgage lending
- Loan Processing
- Product Promotion
- Regulatory Compliance
- Customer Service
- Financial Institution Regulations
- New Account Setup
- Consumer Banking
- Loan Closing
- Teller Support
- Dual Control Vaults
- Employee Training Assistance
- Cross-Selling and Partner Referrals
- Products and Services Knowledge
- Bank Sales
- Prospect Calling
- Mortgage facilitation
- Cash Handling
- Revenue Generation
- Customer financing
- Customer Relationship Management
- Follow-up skills
- Generating referrals
- Business Development
- Due diligence
- Employee Motivation
- Goal Planning
- Consultative Sales
- Retention Strategies
- Promoting products
- Escrow management
- Customer Education
- Opening accounts
- Money Handling
- Security understanding
- Commercial Banking
- Real estate lending processes
- Business structure planning
- Operations Management
- Currency Exchanges
- Experience management
- Account updating
- Loss Prevention
- Documentation skills
- Meeting Sales Goals
- Relationship Building
- Analyzing performance
- Team Collaboration
- Analytical Thinking
- Payment Processing
- Branch operations
Certification
- Diploma in General Banking
- Scrum Certified
- Salesforce Certified
- Jira Certified
References
References available upon request.
Timeline
Business Analyst /Agile Product Owner
Wells Fargo
06.2023 - 01.2024
Cobb County Superior Court
Accounting specialist
04.2023 - 06.2024
Associate of Arts - Finance And Marketing
Northwestern College
- Diploma in General Banking
- Scrum Certified
- Salesforce Certified
- Jira Certified
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