Sarah Webster

• Managed budgets effectively, optimizing allocation of resources to maximize event impact.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
• Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
• Increase daily sales totals driven by events
• Act as tasting room supervisor for day to day tasks.
• Assist with onboarding of new hires, manage day to day needs, and balance books at the end of the day.

• Manage a book of business of $4.5 million in ARR through launch, adoption, renewal and expansion process
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers and executive teams, resulting in increased customer loyalty at 99% retention.
• Prepare documentation, reports and logs to identify and manage sales metrics and support process driven
  activities
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.

• Interviewed, trained and mentored new team members to promote productivity, accuracy and long term success.
• Trained team on forecasting and helped review forecasting to ensure it aligned with format and accuracy.
• Fostered positive employee relationships through communication, training and development coaching.
• Drove customer escalations to resolution by engaging directly with clients.
• Manage a full book of business while fulfilling Team Lead responsibilities.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
• Spearheaded building out the new Customer Success Manager playbook that provides guidance to new and existing team members with best practices and all resources needed to do the job effectively.
• Researched and capitalized on emerging opportunities to build business and expand customer base.
• Run office hours weekly as a resource to all team members.
• Integrated process improvements to increase overall workflow.

Software used: Gainsight, RingDNA, Salesforce, Glassfrog, Concord

• Negotiated short and long-term contracts with sales associates, franchisees and customers.
• Drove customer escalations to resolution by engaging directly with customers.
• Collaborate cross-functionally with internal Datadog teams - support, product, finance & Legal.
• Planned various product configurations to meet diverse customer needs.
• Negotiated tender and contract terms to meet both client and company needs.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Run the full sales cycle for any opportunity for any existing customer.
• Educated existing customers with new product and feature releases regularly.
• Managed a book of 100 customers with MRR range from $50.00-85,000.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

• Managed entire sales process for inbound and outbound leads
• Educated clients how to use our platform and technology, and educated them how to improve their own physical retail operations pertaining to inventory selection, pricing, delivery times, and POS improvements
• Managed clients entire onboarding process and provided support
• Provided demo's for every deal closed on how to use Drizly's technology via the mobile phone app as well as their stores backend on the website
• Communicate with clients through outbound efforts in assigned targeted area
• Collaborated across teams to optimize Drizly's customer and client experience
• Averaging 130 calls and 75 emails per week for client outreach
• Hit 97% of quota during first fully ramped quarter by onboarding 39 stores successfully
• Software Used: Salesforce

• Delivered an exceptional level of service to each client by listening to concerns and answering questions
• Worked on converting prospective high valued users
• Act as day-to-day Account Manager for HVU's specifically those in the pharmaceutical, educational and financial industries
• Provided effective demonstrations of ezCater's platform so that customers understood how to use each feature
• Spearheaded the first marketing and sales Collaboration in the company
• Helped build out the call cadence, templates, and pipeline for the sales process
• Helped lead the roll out and training of new sales process with sales team
• Successfully was a top converter during a testing period to prove a sales touch is crucial
• Successfully closed over 100 deals in 1 month
• Software Used: Hubspot, Freedom, UberConference, Five9

• Worked on a team of five specialized recruiters with a focus on placing DevOps and Infrastructure engineers
• Executed fourteen full-desk placements, which generated $259,000 in revenue with additional contract revenue
• Independently acquired 45 clients, had a total of 240 interviews, and visited 30 client sites in a 13-month timeline
• Staffed a range of technical contract, contract-to-hire and direct hire jobs
• Prescreened all candidates via phone screens and then, if qualified, via in-person meetings
• Met with C-level executives at client sites to discuss hiring needs, set expectations and establish an effective business relationship
• Negotiated business contracts between Motion Recruitment Partners and new clients that I acquired
• CRMs used: Bullhorn, eRecruit, Outlook, SharePoint, Field Glass, Greenhouse