Sarah Weekes
Granby,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. History of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations and promote efficiency.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Sun Outdoors Rocky Mountains
08.2022 - Current
- Managed staff of 4 - 15 housekeepers.
- Interviewed, hired and trained new staff.
- Conducted annual performance evaluations for team identifying areas for improvement and providing constructive feedback for development.
- Scheduled and prioritized tasks to staff daily, overseeing work completion.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Audited and approved payroll weekly.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted daily cabin and building inspections to verify compliance with housekeeping standards.
- Established strong relationships with vendors negotiating favorable pricing on linens, services, and cleaning products.
- Placed orders for supplies and guest toiletries.
- Managed inventory levels ensuring adequate supplies for daily operations while minimizing waste and costs.
- Worked with front desk to respond to all guest requests.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at resort.
- Communicated repair needs to maintenance staff.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of resort.
- Assisted in budget creation for Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Coded and entered all department invoices into payables system.
- Performed other duties as assigned.
Office Administrator
Sun Outdoors Rocky Mountains
03.2022 - 08.2022
- Completed daily reconciliations for all departments.
- Code and submit invoices into payables system.
- Balance and code monthly credit card transactions.
- Collected W9 documentation for all vendors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Completed onboarding process for all new team members.
- Researched and purchased parts and supplies for maintenance department.
- Assisted with Guest Relations department when needed.
- Performed other duties as assigned.
Dispatcher
Grand Lake Plumbing And Heating
03.2021 - 03.2022
- Answered incoming customer calls and emails assisting with questions regarding service tickets and invoicing.
- Scheduled and organized technicians routes based on location and priority.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and personnel to coordinate timely execution of service orders.
- Directed dispatching, routing, and tracking of 10-15 technicians.
- Closely monitored dispatch board to triage and prioritize over 20 daily calls.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide time arrival of technician, updates and resolutions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Pulled permits for new and revised installation of plumbing and heating systems.
- Assisted Installation Manager with setting up schedules of new and revised plumbing and heating systems.
Guest Service Coordinator Supervisor
River Run RV Resort
07.2020 - 03.2021
- Answered incoming calls.
- Checked in/Checked out guests.
- Created reservations in front desk software.
- Prepared/counted cash drawers each morning.
- Processed daily cash deposit.
- Prepared coffee station each morning.
- Prepared guest handouts weekly.
- Assisted with homeowner requests.
- Prepared Guest Service Coordinator schedule for 6 team members.
- Supervised Guest Service Coordinators.
- Assisted with room/site inventory control.
- Sorted and logged mail.
- Preformed all other tasks requested.
Accounting Supervisor
Granby Ranch Amenities LLC
12.2016 - 06.2020
- Supervised accounting associates.
- Audited and compiled daily cash reporting from multiple departments. Reviewed for accuracy and completed entry in Sage Software.
- Verified proper accounting codes on invoices and entered in Sage Software daily.
- Reviewed and distributed aged invoice reporting weekly.
- Processed change orders weekly.
- Processed daily cash deposits.
- Completed regular General Ledger entries to record cash transactions.
- Processed weekly check run.
- Communicated with vendors on to ensure account accuracy.
- Generated and sent AR invoices monthly.
- Generated and sent member statements monthly.
- Evaluated employee expense reports, verified accuracy and processed for payroll.
- Assisted HR with employee insurance enrollment and tracking.
- Assisted HR with employee housing tasks.
- Completed mail run two times per weekly and distributed mail appropriately.
- Assisted with office supply orders when necessary.
- Generated 1099's for vendors yearly.
Property Manager
Echelon Property Group - Block 32 at Rino
05.2016 - 10.2016
- Oversaw management of 300+ units while providing general service to tenants. Managed team of 6 team members. Further details available upon request.
Property Manager
Pauls Corporation - VIA Apartments
07.2015 - 05.2016
- Assisted in opening of 205 unit downtown community. Managed team of 7 team members. Further details available upon request.
Property Manager
Echelon Property Group - Hunters Cove Apartments
12.2013 - 07.2015
- Oversaw management of 300+ units while providing general service to tenants. Managed team of 6 team members. Further details available upon request.
Education
Elementary Education -
Heartland Baptist Bible College
Oklahoma City, OkHigh School Diploma -
Treasure State Academy
Great Falls, Mt05.2001
Skills
- Exceptional communication skills
- Adaptable
- Dependable
- Team Player
- Self-motivated
- Problem solver
- Critical-thinker
- Experience using NetSuite
- Experience using Sage Software
- Microsoft Office Suite proficient
- Experience using Yardi Voyager
Timeline
Housekeeping Manager
Sun Outdoors Rocky Mountains
08.2022 - Current
Office Administrator
Sun Outdoors Rocky Mountains
03.2022 - 08.2022
Dispatcher
Grand Lake Plumbing And Heating
03.2021 - 03.2022
Guest Service Coordinator Supervisor
River Run RV Resort
07.2020 - 03.2021
Accounting Supervisor
Granby Ranch Amenities LLC
12.2016 - 06.2020
Property Manager
Echelon Property Group - Block 32 at Rino
05.2016 - 10.2016
Property Manager
Pauls Corporation - VIA Apartments
07.2015 - 05.2016
Property Manager
Echelon Property Group - Hunters Cove Apartments
12.2013 - 07.2015
Elementary Education -
Heartland Baptist Bible College
High School Diploma -
Treasure State Academy
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