Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Wells

4134 South Broad St Apt T21, Trenton,NJ

Summary

Punctual and honest with a solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable employee seeking a administrative office position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with organizational skills eager to secure this position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Cashier

CVS Pharmacy
06.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Office Manager

Valet Auto Wash
04.2017 - 10.2020
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed office operations while scheduling appointments for department managers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Coordinated special projects and managed schedules.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Hostess

Cracker Barrell
04.2016 - 04.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Answered phone calls to take orders, give information and document reservations.

Bakery Assistant

Risoldis
06.2012 - 10.2014
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Operated commercial kitchen equipment and tools.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Followed production chart to keep hot, fresh products available daily.
  • Approved products before sale to maintain highest level of quality control.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Inspected goods to establish accurate pricing and labeling.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Education

High School Diploma -

Nottingham High School
06.2012

Skills

  • Credit and Cash Transactions
  • POS Systems Operations
  • Refunds and Exchanges
  • Stocking and Replenishing
  • Order Taking
  • Hospitality and Accommodation
  • Billing and Payment Processing
  • Goal-Setting and Achievement
  • Customer Service
  • Inventory Management
  • Health and Safety Regulations
  • Administration and Reporting
  • Order Supplies
  • Office Supplies and Inventory
  • Sorting and Labeling
  • Documentation
  • Training and Development
  • Scheduling and Coordinating
  • Policy and Procedure Modification
  • Administering Payroll
  • Greet Guests
  • Customer Relations
  • Till Counting
  • Cleaning and Sanitizing
  • Typist
  • Ability to take and/or transcribe notes as needed

Timeline

Cashier

CVS Pharmacy
06.2022 - 02.2023

Office Manager

Valet Auto Wash
04.2017 - 10.2020

Hostess

Cracker Barrell
04.2016 - 04.2017

Bakery Assistant

Risoldis
06.2012 - 10.2014

High School Diploma -

Nottingham High School

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Sarah Wells