Sarah Wells
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Revenue Cycle Lead
Carle Health
08.2004 - Current
- Streamlined Revenue Cycle processes by implementing efficient workflow strategies reducing claim denials.
- Reduced outstanding accounts receivable balances through diligent follow-up, appeals and expert negotiation skills.
- Facilitated collaboration between departments to ensure prompt reconciliation of accounts.
- Developed comprehensive training materials to educate staff on best practices in Revenue Cycle, boosting team efficiency.
- Established strong relationships with insurance providers to expedite claims processing and secure timely payment of services rendered.
- Worked closely with Coding department to address issues impacting reimbursement, leading to implementation of upfront edits reducing denials.
- Collaborated effectively with Systems team to implement process improvements optimizing billing precision and workflow.
- Partnered with leadership to identify Revenue Cycle challenges, developing strategic solutions that directly addressed problem areas.
- Coordinated individual and team duties after careful evaluation of each employee's skill level and knowledge.
Customer Service Representative
Carle Health
05.2002 - 08.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both patients and Carle alike.
- Resolved escalated patient issues, restoring confidence in company's commitment to service excellence.
- Addressed inquiries to ensure satisfaction and foster positive service experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Skills
- Proficient in Epic Prelude
- Proficient in Epic Resolute
- Proficient use of payer websites
- Knowledgable in payer policies
- Skilled in Microsoft applications, including Outlook, Excel, and Word
- Knowledgeable in CPT coding and ICD-10
- Denial management
- Effective Communication
- Data Analysis
- Critical Thinking
- Team collaboration
Timeline
Revenue Cycle Lead
Carle Health
08.2004 - Current
Customer Service Representative
Carle Health
05.2002 - 08.2004
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