Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Welt

Oklahoma City

Summary

Dynamic Parts Sales Manager with a proven track record at AutoZone, enhancing customer satisfaction through expert product knowledge and exceptional service. Skilled in inventory management and team building, consistently achieving sales targets while fostering a collaborative workplace culture. Recognized for implementing innovative merchandising techniques that significantly boosted sales visibility.

Overview

28
28
years of professional experience

Work History

Parts Sales Manager

AutoZone
02.2022 - 12.2024
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.

Part Sales Manager

AutoZone
01.2013 - 06.2018
  • Enhanced teamwork through clear communication and collaboration in daily tasks.
  • Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
  • Cultivated a positive workplace culture by promoting open communication between team members.
  • Assisted in budget development for the department, closely monitoring expenses to reduce costs.
  • Increased customer satisfaction by providing exceptional service and expert advice on part sales.
  • Streamlined inventory management with consistent monitoring and timely reordering of parts.
  • Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
  • Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
  • Implemented innovative merchandising techniques that showcased parts effectively for increased visibility among customers.
  • Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
  • Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Maintained extensive understanding of common problems and methods for repair.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Store Manager

Little Caesars Pizza
12.1996 - 03.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

American School
Chicago, IL
06.1994

Skills

  • Operational efficiency
  • Warehouse management
  • Task delegation
  • Sales reporting
  • Customer service
  • Improving customer satisfaction
  • Customer relations
  • POS systems operations
  • Inventory restocking
  • Staff training
  • Inventory management
  • Performance improvement
  • Inventory auditing
  • Stock management
  • Coordinating paperwork
  • Returns processing
  • Profit and loss tracking
  • Reviewing deliveries
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Verbal and written communication
  • Adaptability and flexibility
  • Staff training and development
  • Team building
  • Product knowledge

Timeline

Parts Sales Manager

AutoZone
02.2022 - 12.2024

Part Sales Manager

AutoZone
01.2013 - 06.2018

Store Manager

Little Caesars Pizza
12.1996 - 03.2008

High School Diploma -

American School

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Sarah Welt