Sarah Wenderoth
Bloomington
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, demonstrated at Bia. Proven ability to enhance guest engagement.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
26
26
years of professional experience
Work History
Server
Bia
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Florist/Supervisor
Jarita’s Florist
05.1999 - 12.2024
- Implemented innovative marketing strategies to attract new clients and grow business revenue.
- Streamlined workflow processes, increasing productivity and overall efficiency within the store.
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Fostered a positive work environment through clear communication channels among team members.
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Trained employees on customer order taking and basic floral arranging.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Kingston High School
Kingston, NY03-1999
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Reliable and responsible
- Positive and professional
- Hospitality service expertise
Timeline
Server
Bia
06.2022 - Current
Florist/Supervisor
Jarita’s Florist
05.1999 - 12.2024
GED -
Kingston High School
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