Sarah Werth
Administrative assistant
Everett,WA
Summary
Experienced Office Management and Administration Professional . 10 years experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Administrative Assistant-Operation Manager
Queen Bee
Marysville,, WA
06.2019 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Administrative Assistant// Hr// Customer Service
Northwest Home Heating
Snohomish, WA
05.2015 - 05.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Answered customer questions about product availability and shipment times.
- Maintained and managed customer files and databases.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Operations Manager, Customer Service, Trainer
Extended Stay America
Lynnwood, WA
01.2011 - 01.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly resort audits for review.
- Provided exceptional service and assistance to guests upon check-in.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Quality Assurance Manager, customer service
The Maids
Everett, WA
05.2005 - 12.2010
- Monitored staff organization and suggested improvements to daily functionality.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices and procedures.
Education
High School Diploma -
2000 - 2004
Skills
Scheduling
Multitasking Abilities
Problem-Solving
Dependable and Responsible
Good Telephone Etiquette
Organization and Time Management
Administrative ability
Accomplished manager
Administrative skills
Excellent managerial techniques
Administrative coordination
Additional Information
Worked together with hospice for a year helping take care of a family member during a difficult medical time. Familiar with certain aspects in the medical field.
Timeline
Administrative Assistant-Operation Manager - Queen Bee
06.2019 - 04.2022
Administrative Assistant// Hr// Customer Service - Northwest Home Heating
05.2015 - 05.2019
Operations Manager, Customer Service, Trainer - Extended Stay America
01.2011 - 01.2015
Quality Assurance Manager, customer service - The Maids
05.2005 - 12.2010
Everett High School - High School Diploma,
2000 - 2004