Sarah Wescott
Linwood,KS
Summary
Dedicated Customer Account Administrator with over 10 years of experience in customer service, account management, and contract administration. Proven ability to build strong client relationships, resolve complex issues, and ensure compliance with contractual obligations. Skilled in cross-functional collaboration, process improvement, and driving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Account Administrator (CAA)
Collins Aerospace
01.2022 - 09.2025
- Managed the complete purchase order life cycle for a large portfolio of accounts, overseeing receiving, reviewing, approving, processing, tracking, and invoicing to ensure 100% accuracy and compliance.
- Analyzed and interpreted complex contractual documents, including pricing, lead times, and incentive tracking, to ensure all commitments were met and accounted for.
- Served as the primary liaison between customers and internal teams (Sales, Production, Supply Chain), effectively communicating contract commitments, modifications, and revisions.
- Resolved customer complaints and complex issues with a high degree of urgency, providing appropriate solutions and alternatives within set time limits and ensuring full resolution.
- Coordinated daily with international counterparts and customers, including regular early morning or evening calls to facilitate communication and alignment across time zones.
- Managed a large volume of communication, effectively handling incoming phone calls and emails from both internal and external customers.
- Supported sales teams by providing crucial data and analysis, helping to deepen key client relationships and secure new contracts.
Customer Support / Expeditor / Follow-up Coordinator
Heartland Precision Fasteners, Inc
01.2016 - 01.2022
- Managed a portfolio of vendor and customer accounts, overseeing all aspects from setup and billing to credit limits and relationship management to ensure continuous business flow.
- Reviewed purchase orders for 100% accuracy in pricing, terms, and quality requirements, preventing discrepancies and financial loss.
- Ensured contract compliance by diligently reviewing and enforcing terms, mitigating risk, and upholding quality clauses.
- Coordinated expedited deliveries (AOG/line downs) by collaborating with cross-functional teams and external vendors, ensuring timely service and minimizing customer disruption.
- Communicated proactively with customers on order statuses and delivery schedules, improving transparency and enhancing customer satisfaction.
- Generated accurate and timely sales transaction records and shipment documentation, streamlining the accounting process and facilitating efficient logistics.
Healthcare Customer Service Representative (Level 2)
Blue Cross Blue Shield
01.2010 - 01.2015
- Handled escalated calls and acted as floor supervisor for service teams.Resolved high-level customer complaints and issues, serving as the escalation point for the service team to achieve a 90% first-contact resolution rate.
Acted as floor supervisor, providing real-time guidance, coaching, and support to customer service representatives to maintain service standards. - Quoted insurance benefits and guided customers through claims, appeals, and billing processes.Managed complex insurance inquiries by quoting benefits and accurately processing claims, appeals, and billing issues for a diverse client base.
Educated customers on intricate policy details and guided them through claims and appeals, increasing customer understanding and satisfaction. - Assisted with membership inquiries, enrollments, and premium collections.Supervised a team that successfully managed membership inquiries, enrollments, and premium collections, ensuring accurate record-keeping and processing.
Developed best practices for handling membership processes and premium collections, ensuring compliance with company and regulatory standards.
Education
Associate of Arts - Foundations of Business
University of Phoenix
Phoenix, AZ06.2015
Skills
- Contract Administration
- Customer Relationship Management
- Process Improvement & Reporting
- Cross-Functional Team Collaboration
- Conflict Resolution & Negotiation
- Sales Support & Order Management
Timeline
Customer Account Administrator (CAA)
Collins Aerospace
01.2022 - 09.2025
Customer Support / Expeditor / Follow-up Coordinator
Heartland Precision Fasteners, Inc
01.2016 - 01.2022
Healthcare Customer Service Representative (Level 2)
Blue Cross Blue Shield
01.2010 - 01.2015
Associate of Arts - Foundations of Business
University of Phoenix
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