Sarah Westbrook
Montgomery,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Receptionist/Office Administrative Assistant
Advanced Construction & Development
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
Assistant Store Manager
Cavender's Boot City
04.2020 - 02.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
Accounts Payable Assistant
Woodforest Bank
09.2019 - 03.2020
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Input financial data and produced reports
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Disbursed petty cash by recording entries and verifying documentation.
Sales Associate/Head Cashier
Cavender's Boot City
04.2016 - 09.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Maintained stock to meet expected customer demand.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Managed staffing levels to provide optimal support for cash register operations.
- Mentored new team members on sales software system operation.
- Maintained and updated security protocols for front desk operations.
Paraprofessional
Kleb Intermediate
11.2016 - 06.2017
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Supervised students on field trips for safety and proper behavior in public settings.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Collaborated with instructors to develop engaging lesson plans.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Prepared reports and maintained administrative records.
ABA Behavior Therapist
Spectrum Of Hope
05.2014 - 08.2015
- Performed behavioral therapy assessments and treatments without direct supervision.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
- Maintained neutrality when supporting patients despite difficult behavior.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
- Developed and maintained clear, individualized documentation on each patient.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed individualized treatment plans based on ABA principles to help clients reach goals.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Monitored and documented client progress using data collection techniques.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
Education
Bachelor of Science - Agricultural Business
Sam Houston State University
Huntsville, TX12.2022
Skills
- Back Office Operations
- Time Management
- Self Starter
- Employee Training
- Business Administration
- Proofreading
- Business Writing
- Spreadsheets
- Coordination
- Customer Service
- Data Evaluation
- Data Management
- Data Entry Documentation
- Complex Problem-Solving
- Cash Deposit Preparation
- Filing
- Database Organization
- Records Preparation
- Sorting and Labeling
- Accounting Support
- Schedule Management
- Database Administration
- Office Equipment Maintenance
- Typing Proficiency
- Reading Comprehension
- Office Management
Timeline
Receptionist/Office Administrative Assistant
Advanced Construction & Development
02.2023 - Current
Assistant Store Manager
Cavender's Boot City
04.2020 - 02.2023
Accounts Payable Assistant
Woodforest Bank
09.2019 - 03.2020
Paraprofessional
Kleb Intermediate
11.2016 - 06.2017
Sales Associate/Head Cashier
Cavender's Boot City
04.2016 - 09.2019
ABA Behavior Therapist
Spectrum Of Hope
05.2014 - 08.2015
Bachelor of Science - Agricultural Business
Sam Houston State University
Similar Profiles
Elizabeth BagwellElizabeth Bagwell
Commercial Estimator at Advanced Construction and DevelopmentCommercial Estimator at Advanced Construction and Development
Dr. Binay KumarDr. Binay Kumar
Scientist F, Geoinformatics Technology at Centre For Development Of Advanced ComputingScientist F, Geoinformatics Technology at Centre For Development Of Advanced Computing
Yash PatidarYash Patidar
Project Engineer at Centre for Development of Advanced Computing (C-DAC)Project Engineer at Centre for Development of Advanced Computing (C-DAC)