Sarah Westbrook
Eugene,OR
Summary
Experienced program supervisor specializing in non-profit management for high acuity co-occurring clients. Skilled in developing and executing impactful social service programs that foster positive change. Strong commitment to improving service delivery and implementing best practices in mental health care. Knowledgeable in regulatory standards and adept with technology to enhance program efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Program Supervisor
Willamette Family Treatment Services
Eugene, OR
05.2022 - 08.2025
- Provide direct clinical supervision and oversight of Qualified Mental Health Associates (QMHAs) to ensure delivery of high-quality mental health services in accordance with Oregon Administrative Rules (OARs), agency policies, and professional standards.
- Use the approved clinical supervision model and Paylocity performance management tools to document staff development, support professional growth, and promote best practices in care delivery.
- Facilitate comprehensive onboarding, training, and mentoring for new program staff, ensuring clear understanding of documentation standards, service delivery expectations, and compliance protocols.
- Maintain and monitor 24/7 staffing coverage for residential sites, ensuring adequate support and continuity of care for clients.
- Oversee staff adherence to training requirements and collaborate with the training committee to track compliance and address deficiencies.
- Monitor compliance spreadsheets related to mental health services and actively work with staff to resolve outstanding issues to ensure program integrity.
- Facilitate interdepartmental communication to align daily operations, policy implementation, and clinical practices with client-centered care goals.
- Participate in internal site reviews and external audits to ensure regulatory compliance and program readiness.
- Represent the organization in community outreach initiatives and stakeholder meetings to build strong collaborative relationships and maintain visibility in the behavioral health community.
- Review billable service documentation and provide guidance to staff to ensure timely and accurate billing for reimbursable services.
- Evaluate existing policies and procedures related to the mental health program and offer recommendations for improvement based on operational needs and compliance updates.
- Collaborate with external providers, referral sources, and other stakeholders to maintain a continuum of care and enhance service coordination.
- Assist with admissions reviews, including assessment of high-acuity clients, gathering of records, and development of individualized aftercare and safety plans prior to residential admission.
- Complete additional related duties and projects as assigned in support of program operations and clinical excellence.
Pharmacy Technician
Walmart Pharmacy
Eugene, OR
08.2020 - 05.2022
- Assist licensed pharmacists in processing and dispensing prescriptions accurately in a fast-paced, high-volume retail setting.
- Deliver exceptional customer service by answering questions, resolving prescription issues, and supporting over-the-counter product inquiries.
- Perform data entry for new and refill prescriptions using Walmart’s pharmacy management system while maintaining HIPAA compliance.
- Receive, stock, and rotate pharmaceutical inventory to ensure availability and proper storage of medications.
- Ensure compliance with state and federal regulations governing pharmacy operations, including controlled substances.
- Process insurance claims, verify coverage, and collaborate with patients and third-party payers to resolve billing issues.
Clinic Manager
Costa Clinical Psychology
Brookings, OR
07.2018 - 08.2020
- Oversaw all administrative operations of the mental health clinic, including staff supervision, scheduling, patient services, and office workflow management.
- Managed staff and patient scheduling to optimize provider availability and ensure timely, coordinated care delivery.
- Handled insurance billing, coding, and patient invoicing with a strong focus on accuracy, compliance, and revenue cycle efficiency.
- Maintained financial records through bookkeeping and supported tax preparation to ensure fiscal accountability and regulatory compliance.
- Collaborated closely with clinicians, therapists, and physicians to support integrated, patient-centered mental health care.
- Streamlined administrative processes to improve clinic efficiency, enhance patient experience, and reduce operational errors.
Memory Care Caregiver
Ocean Park Memory Care
Brookings, OR
03.2018 - 07.2018
- Provided trauma-informed daily care to residents with behavioral health needs, including assistance with bathing, toileting, feeding, dressing, mobility, and repositioning.
- Maintained a clean, safe, and therapeutic environment in resident rooms and common areas to support emotional and physical well-being.
- Monitored client safety and mental status during overnight shifts, utilizing de-escalation techniques and crisis intervention strategies as needed to ensure a stable environment.
Caregiver
Seaview Senior Living
Brookings, OR
01.2018 - 03.2018
- Assisted residents with activities of daily living (ADLs) including personal hygiene, mobility transfers, dressing, repositioning, and medication management, employing trauma-informed care principles.
- Coordinated and supervised recreational activities and managed daily schedules to promote resident engagement, socialization, and well-being.
- Utilized de-escalation techniques and crisis intervention strategies to support emotional stability and maintain a safe therapeutic environment.
Education
Diploma -
Brookings Harbor Highschool
Brookings, OR06.2016
Associate of Arts/Oregon Transfer Degree - Psychology
Southwestern Oregon Community College
Brookings, OR06.2019
Bachelors of Science - Family and Human Services
University of Oregon
Eugene, OR06.2022
Masters of Social Work -
University of Massachusetts Global
Eugene, OR08.2027
Skills
- Microsoft Office 365 proficiency
- QPR, Mental Health First Aid, and CPI trained
- Flexible scheduling
- Leadership abilities
- Self-motivation
- Communication expertise
- Pressure management
- Adaptability to change
- Quick learner
- Continuous learning motivation
- Regulatory compliance knowledge
- Performance management skills
- Care coordination expertise- including housing, medical, and mental health care
- Effective communication strategies
- Conflict resolution techniques
- Staff training experience
- Document management proficiency
Certification
- QMHA-II, 02/28/27
- CADC-I, 05/31/27
- CPR/First Aid Certified through AHA, 07/31/27
- Suicide Prevention, Intervention, and Postvention Certified, Permanent
- Medical Billing and Coding Certification, 09/18
Languages
English
Timeline
Mental Health Program Supervisor
Willamette Family Treatment Services
05.2022 - 08.2025
Pharmacy Technician
Walmart Pharmacy
08.2020 - 05.2022
Clinic Manager
Costa Clinical Psychology
07.2018 - 08.2020
Memory Care Caregiver
Ocean Park Memory Care
03.2018 - 07.2018
Caregiver
Seaview Senior Living
01.2018 - 03.2018
Diploma -
Brookings Harbor Highschool
Associate of Arts/Oregon Transfer Degree - Psychology
Southwestern Oregon Community College
Bachelors of Science - Family and Human Services
University of Oregon
Masters of Social Work -
University of Massachusetts Global
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