Hi, I’m
Sarah Westerfield
Everett
Summary
Hardworking, empathy driven and passionate job seeker with strong organizational skills, eager to secure an entry-level advocacy/client support position. Collaborative and goal-oriented, I have hands-on experience in customer service and a talent for navigating challenges. Proactive, adaptable, and creative, I am dedicated to making meaningful contributions and advancing organizational goals. With several years of diverse experience, I excel in enhancing experiences and aligning technical solutions with business objectives. Proven track record of creating and maintaining excellent customer relationships, contributing to organizational growth and success while fostering an inclusive environment for both clients and teammates.
Overview
21
years of professional experience
Work History
Southern Glazer's Wine and SpiritsMonroe, WA
Point of Sale Warehouse Coordinator
10.2022 - Current
Job overview
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Calculated and monitored inventory through MMS/Excel tracking spreadsheets.
- Optimized space utilization for increased storage capacity with thoughtful warehouse layout planning.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and implemented strategies to improve team productivity and efficiency.
Lowe's Home ImprovementMill Creek, WA
Fulfillment Shift Lead
04.2022 - 10.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store fulfillment department opening and closing procedures.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Collaborated with management to develop strategies for improving overall store operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
The KusheryClearview, WA
Shift Lead
12.2020 - 02.2022
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Self-employedLake Stevens, WA
Personal Assistant/Caregiver
01.2018 - 12.2021
Job overview
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided customers in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Supported customers in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
WeCare Medical LLCOklahoma City, OK
PCA Personal Care Assistant
10.2016 - 04.2018
Job overview
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Church of the servantOklahoma City, OK
Childcare Provider
03.2009 - 03.2010
Job overview
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
City National Bank & TrustOklahoma City, OK
Personal Banker
04.2004 - 05.2005
Job overview
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Rose State CollegeMidwest City, OK
Some College from Business Management and Marketing
05.2005
Mid-Del Technology CenterMidwest City, OK
Certificate from Personal Banking
05.1999
Bellevue UniversityBellevue, NE
Bachelor of Applied Arts from Communications
02-2027
University Overview
- Dean's List Fall 2024
- 3.8 GPA
Skills
- Team collaboration
- Client engagement
- Team skill enhancement
- Dedication to client needs
- Collective issue resolution
- Engaged in lifelong learning
- Detail-oriented
- Effective team guidance strategies
- Experienced with various computer programs
- Eager to learn
- Organizational support
- Empathetic relationship building
- Experienced in effective problem solving
Languages
English - Expert
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- Offering time and support to shelters for the homeless, women, and animals.
- Getting involved in local advocacy groups to promote positive change in the community.
- Youth Development Programs
- I enjoy helping others and giving back to the community.
- Regularly practice mindfulness and meditation for overall wellness.
- Personal Development and Self-Improvement
Timeline
Point of Sale Warehouse Coordinator
Southern Glazer's Wine and Spirits
10.2022 - Current
Fulfillment Shift Lead
Lowe's Home Improvement
04.2022 - 10.2022
Shift Lead
The Kushery
12.2020 - 02.2022
Personal Assistant/Caregiver
Self-employed
01.2018 - 12.2021
PCA Personal Care Assistant
WeCare Medical LLC
10.2016 - 04.2018
Childcare Provider
Church of the servant
03.2009 - 03.2010
Personal Banker
City National Bank & Trust
04.2004 - 05.2005
Mid-Del Technology Center
Certificate from Personal Banking
Rose State College
Some College from Business Management and Marketing
Bellevue University
Bachelor of Applied Arts from Communications
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