Summary
Overview
Work History
Education
Skills
Timeline
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SARAH WHAREN

Easton,PA

Summary

Organized and motivated employee eager to apply organizational and detailed skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

5
5
years of professional experience

Work History

Quality Assurance Analyst

Bus Patrol
06.2024 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Proofreads 1,000 or more citations daily for accuracy.
  • Stays up to date on new policies and guidelines to ensure compliance with law enforcement officials.
  • Corrects and voids citations as necessary due to processor errors before mailing.
  • Helps customers with concerns about their citation. Voiding as necessary to ensure only true violations are caught.
  • Reduced misses through meticulous attention to detail during video reviews, working closely with developers to address any identified issues quickly.

Fulfillment Support Specialist II

GOAT- Sneaker Marketplace
08.2022 - 06.2024
  • Broke down and evaluated user problems, personal expertise and probing questions.
  • Assisted OMS with all support needs.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Communicated with OMS to ensure accuracy of high value orders.
  • Supports warehouse on day to day issues, communicating with the OMS team to ensure SLA’s are being met.
  • Quality checks shoes after authentication team to double check for any errors that could effect the buyers experience. This is a very detail oriented process.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Used workflow data to chart inefficiencies in the operations.

Workflow and Data Coordinator

Qvc, SW
06.2021 - 01.2023
  • Located and corrected data entry errors and reported to management.
  • Verified accuracy of data before transcribing.
  • Prepared functional and technical documentation data for warehouses.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Double checked accuracy of hard copy paperwork and rectified any issues.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Streamlined data entry processes for improved efficiency and increased productivity.

Cashier

Dicks Sporing Goods
10.2019 - 06.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cash drawer of $2000 or more per shift.
  • Operated cash register to record transactions accurately and efficiently.

Education

Business Administration

Northampton Community College
Bethlehem, PA
08.2024

High School Diploma -

Wilson Area High School
Easton, PA
06.2021

Skills

  • Defect Analysis and Resolution
  • Collaborative Team Player
  • Microsoft Windows and Office
  • Issue and Resolution Tracking
  • Organizational Skills
  • Tracking and Documentation
  • Complex Problem-Solving
  • Critical Thinking
  • Social Skills
  • Time Management
  • Quality Standards
  • Detail Oriented
  • Data Processing
  • Proficient with Excel
  • Verifying Data Accuracy
  • Resource Allocation
  • Customer Relations
  • Quality Assurance
  • Management Collaboration
  • Strategic planning

Timeline

Quality Assurance Analyst

Bus Patrol
06.2024 - Current

Fulfillment Support Specialist II

GOAT- Sneaker Marketplace
08.2022 - 06.2024

Workflow and Data Coordinator

Qvc, SW
06.2021 - 01.2023

Cashier

Dicks Sporing Goods
10.2019 - 06.2021

Business Administration

Northampton Community College

High School Diploma -

Wilson Area High School

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SARAH WHAREN