Sarah Wheeler
Boise,ID
Summary
Knowledgeable Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist 2
St. Luke’s Health System- Language Services
Boise, ID
10.2022 - Current
- Constructed templates for interpreters with non-English speaking patient appointments.
- Navigated patient medical records in Epic and assigned different resources to appointments based on the specific needs of the patient.
- Processed requests for interpretation via phone call and email from all St. Luke’s locations.
- Resolved scheduling disputes between internal interpreters in an effective manner.
- Documented phone calls in detail, via Call Hub in Epic.
- Arranged in-person interpretation through a vendor for certain languages that St. Luke’s could not provide.
- Accessed Microsoft Teams, Word, Excel, PowerPoint, OneNote and Outlook on a regular basis.
- Coordinated support to facilitate general office operations.
- Worked as a team to reach a common goal of providing the best care possible for patients.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Maintained positive working relationship with fellow staff and management.
Bartender
The Nook
Boise, ID
01.2022 - 10.2022
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Collected and organized daily till totals and tips.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Processed payments accurately and efficiently with POS system.
Bartender
Chester’s Pub
Boring, OR
04.2021 - 12.2021
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collected and organized daily till totals and tips.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Adhered to state regulations regarding serving alcohol responsibly.
- Effectively multitasked within fast-paced environment.
Bartender/Server
Tollgate Inn
Sandy, OR
04.2021 - 08.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Neatly sliced and pitted fruit for garnishing drinks.
- Performed opening and closing duties including restocking supplies.
- Greeted guests with friendliness and professionalism.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Barista
Caffeina Coffee Company
Boise, ID
01.2021 - 03.2021
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Server
Twin Peaks Restaurant
Boise, ID
04.2018 - 01.2021
- Informed customers of daily specials and signature menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Barista
Human Bean
Boise, ID
10.2017 - 06.2018
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized POS system to receive and process customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collected payments and provided accurate change.
Sales Associate
Jamaca Me Tan
Boise, ID
08.2017 - 12.2017
- Adhered to company initiatives and achieved established goals.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
Barista
Leopard Lattes
Coeur d’ Alene, ID
02.2016 - 08.2017
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Placed orders with suppliers for delivery of products required for daily operations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Barista and Sales Associate
The Dome (Indoor sporting facility and coffee distributing company)
Coeur d’ Alene, ID
11.2015 - 05.2016
- Maintained calm demeanor during high-volume periods and special events.
- Collected payments and provided accurate change.
- Received and accurately processed customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista
Awaken Coffee
Coeur d’ Alene, ID
01.2015 - 11.2015
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Barista
Fuel Espresso
Coeur d’ Alene, ID
06.2014 - 01.2015
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Bachelor of Science - Health Sciences
Boise State University
Boise, ID12.2019
Associate of Applied Science - General Studies
North Idaho College
Coeur D'Alene, ID05.2017
Skills
- Medical Terminology Expertise
- Patient Registration
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Payment Processing
- Team Collaboration
- Written and Verbal Communication
- Attention to Detail
- Flexible and Adaptable
- Microsoft Applications Proficiency
Timeline
Patient Access Specialist 2
St. Luke’s Health System- Language Services
10.2022 - Current
Bartender
The Nook
01.2022 - 10.2022
Bartender
Chester’s Pub
04.2021 - 12.2021
Bartender/Server
Tollgate Inn
04.2021 - 08.2021
Barista
Caffeina Coffee Company
01.2021 - 03.2021
Server
Twin Peaks Restaurant
04.2018 - 01.2021
Barista
Human Bean
10.2017 - 06.2018
Sales Associate
Jamaca Me Tan
08.2017 - 12.2017
Barista
Leopard Lattes
02.2016 - 08.2017
Barista and Sales Associate
The Dome (Indoor sporting facility and coffee distributing company)
11.2015 - 05.2016
Barista
Awaken Coffee
01.2015 - 11.2015
Barista
Fuel Espresso
06.2014 - 01.2015
Bachelor of Science - Health Sciences
Boise State University
Associate of Applied Science - General Studies
North Idaho College
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