SARAH WHEELER
Livermore,CA
Summary
Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Track record of effective communication and conflict resolution, driving team success.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Grounded Coffee Shop
08.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels, placing orders to maintain stock of coffee and supplies.
- Resolved customer complaints professionally, ensuring satisfaction and retention rates improved.
- Conducted quality control checks on beverages, ensuring consistency in taste and presentation.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Shift Leader
American Eagle Outfitters, Inc
05.2021 - 08.2024
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Monitored inventory levels, coordinating restocking efforts to minimize shortages.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Arts - Digital Art And Media
San Jose State University
San Jose, California05.2027
Skills
- Experience in Adobe Creative Suite
- Experience in Coding
- Visual art creation
- Digital illustration
- Concept development
- Cleanliness maintenance
- Equipment troubleshooting
- Product upselling
- Adaptability to change
- Sales promotion
- Team collaboration
- Customer service
Timeline
Barista Shift Supervisor
Grounded Coffee Shop
08.2024 - Current
Shift Leader
American Eagle Outfitters, Inc
05.2021 - 08.2024
Bachelor of Arts - Digital Art And Media
San Jose State University