Sarah White
Lake Saint Louis,MO
Summary
Looking for a position within a company that allows me to use the skills I have cultivated in on-the-job training, and allows for professional and individual growth. I retain information very well and thrive in an environment that allows me to be the best I can be. I like to be flexible and maintain a healthy working relationship with co works and management. I want to explore every opportunity that comes my way.
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
UniGroup
09.2021 - Current
- Responds to verbal and written inquiries, including social media communications, from agents, shipping customers, national accounts, military personnel, other internal departments, and outside governmental agencies (DOT, BBB, Attorney General, etc.) on behalf of agents and Headquarters management regarding pre-delivery and delay claim concerns.
- Researches inquiry/concern thoroughly by reviewing the related file, shipping documents, computer system memo pad notes, and contacting all agents or Headquarters personnel involved.
- Acts as a mediator by frequently negotiating with all parties to reach an agreeable solution and may initiate a monetary adjustment to both agent and United/Mayflower funds requiring follow-up with agents and/or appropriate Headquarters departments.
- Processes Household Goods and Logistics delay claims manually and on-line using the provisions outlined in the tariff and authorizations given by management.
- Determines the financial liability for the delay or Goodwill Gesture claim.
- Notifies the Lead Customer Service Specialist or management of any difficult customer concerns requiring assistance.
- Generates reports utilized by staff.
- Monitor and logs daily feed of ratings and reviews related to United and Mayflower agent location in order to investigate and respond.
- Recommends and helps develop methods for improving current programs and procedures using the information provided by agents and customers.
- Cross-trains and assists other department personnel as needed.
- Preforms a variety of other duties as assigned.
Property Claims Technician 1
Timber Warriors
06.2021 - 09.2021
- Working with insurance companies to remove trees from customer's homes.
- Enter dates and times of contact
- Send and receive work authorization forms
- Locate and dispatch removal crews
- Monitor time in/out
- Manage photos
- Create invoices with excel
- Enter payables
- Give brief and detailed descriptions of job completed
- Onboarding new tree removal crews for the Timber Warriors free membership essentially providing leads for work.
U Box Customer Care Representative
Uhaul
05.2018 - 05.2021
- Transportation and logistics of freight.
- Repair and maintenance of freight containers.
- Dispatching and scheduling with customers.
- Driving a 36ft combination tractor trailer flat bed. Operating a donkey forklift.
- Forklift certified
- Propane certified
- Class A with air brakes with current DOT medical card
Shipping Clerk
The Phoenix Group
03.2017 - 05.2018
- Allocating, fulfilling, and shipping orders.
- Trained in GP (Great Plains program) and Starship (shipping program).
- I also have training with quality control and assurance.
Secure Operations Representative
Interface Security Systems LLC
11.2014 - 04.2016
- Responsibilities
- Monitor high priority alarms and maintenance alarms.
- Coordinated service request.
- Coordinated UL service request
- High call volume of income and outgoing phone calls
- Accomplishments
- Worked as a team to meet daily queue goals.
- Skills Used
- Friendly and professional customer service
- Microsoft Office (excel, office, outlook)
- Basic computer skills
- Organization skills
Customer Service and Problem Resolution Rep II
Convergys Corporation
02.2013 - 08.2014
- Activate or troubleshoot routers, modems, touch screens, cable boxes, etc.
- Make service changes and schedule installations for various cable products (cable, HSI, telephone and pay-per-view)
- Diffuse or verify/validate alarm of home security system by contacting monitoring station
- Exceeded monthly metrics/ targets in all areas such as accuracy, ticket per call issue, average handle time, customer satisfaction and issue resolution.
Assistant Manager
Circle K
02.2011 - 07.2013
- Stocked store displays to promote customer traffic
- Responsible for daily inventory counts, monitoring store loss
- Handled delivers from vendors, checking quality, expiry date, price and correct quantity
- Inventory
- Completed end of day/shift paper work and proper closing and preparation of registers for the next shift/day.
- Supervised employees throughout shift to ensure company standards and policies were met.
- Cash handling, via cash, check, or credit/debit.
- Safe Counts, making sure that the safe had the correct amount that was required for not just physical cash but lottery as well.
- Keeping the store clean and presentable for customers
Education
Diploma - Basic
Troy Buchanan High School
Troy, MO05.2009
Skills
- Customer Service
- Call Center
- Flatbed
- Delivery Driver Experience
- Driving
- Tractor-Trailer
- Load & Unload
- Warehouse Experience
- Forklift
- Commercial driving
- Freight Experience
- Box Truck
- Air Brake
- Vehicle Maintenance
- Analysis skills
- Customer service
- Negotiation
- Windows
- Typing
- SharePoint
Certification
- Class A driver
- August 2019
- I am a class A driver with air breaks. I do have a restriction to only driving Automatic semi trucks.
- Forklift Certification
- CDL A
- October 2019 to October 2025
Additional Information
42ft Combination tractor trailer with donkey forktruck
Timeline
Customer Care Specialist
UniGroup
09.2021 - Current
Property Claims Technician 1
Timber Warriors
06.2021 - 09.2021
U Box Customer Care Representative
Uhaul
05.2018 - 05.2021
Shipping Clerk
The Phoenix Group
03.2017 - 05.2018
Secure Operations Representative
Interface Security Systems LLC
11.2014 - 04.2016
Customer Service and Problem Resolution Rep II
Convergys Corporation
02.2013 - 08.2014
Assistant Manager
Circle K
02.2011 - 07.2013
Diploma - Basic
Troy Buchanan High School
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