Sarah White
Four Oaks,NC
Summary
Program Support Manager with 20 years of experience in enhancing workflows and operational efficiency in healthcare settings. Proven track record in supporting accreditation processes and resolving issues proactively. Expertise in leading cross-functional teams and fostering strong relationships with hospitals and surgeons.
Overview
20
20
years of professional experience
Work History
Manager, Program Support
Surgical Review Corporation
06.2019 - Current
- Elevated the efficiency of accreditation workflows by refining documentation processes and improving communication channels with hospitals and surgeons.
- Reduced delays in facility assessment scheduling by coordinating inspector assignments, timelines, and logistics with high accuracy.
- Supported the Clinical Quality & Compliance (CQC) team by preparing materials, tracking deadlines, and ensuring inspectors had complete and timely information.
- Improved workflow functionality through direct collaboration with the IT team, contributing feedback that strengthened user experience and internal tools.
- Maintained a comprehensive calendar of upcoming renewal inspections, ensuring hospitals remained compliant and fully prepared.
- Served as a primary resource for accreditation questions, providing clear guidance that improved customer satisfaction and minimized repeated inquiries.
Administrative Professional
Pain Clinic, Raleigh Neurology Associates, P.A.
01.2015 - 06.2019
- Streamlined patient intake processes, improving accuracy in EMR documentation and reducing registration errors.
- Optimized scheduling for high-volume diagnostic and therapeutic procedures, resulting in improved patient flow.
- Strengthened communication between case managers, adjusters, and providers, supporting timely and coordinated patient care.
- Coordinated provider meetings and maintained compliance with HIPAA/OSHA standards.
- Supported billing accuracy through knowledge of CPT and ICD‑10 coding.
Front Desk Lead
Triangle Spine and Back Care Center
02.2013 - 01.2015
- Enhanced the patient experience by redesigning front-desk workflows and leading staff in efficient intake and registration procedures.
- Improved referral processing by implementing clear communication practices with referring providers and patients.
- Maintained documentation integrity by ensuring consistent updates to demographics, insurance information, and EMR content.
Patient Accounts Coordinator
Gray Family Chiropractic
10.2007 - 02.2013
- Reduced billing discrepancies through accurate payment posting, reconciliation, and insurance claims processing.
- Improved turnaround time for workers’ compensation and liability claims by serving as a liaison between providers, attorneys, and insurance carriers.
- Played a key role in EMR implementation, contributing to training and workflow adjustments.
Case Manager / Intake Coordinator
Workwell Occupational Medicine
07.2005 - 07.2007
- Coordinated care plans and follow-up appointments, supporting efficient patient progress and treatment outcomes.
- Managed drug screens, audiograms, and physicals with accuracy and adherence to protocols.
- Organized depositions and maintained secure, accurate patient charts and monthly logs.
Education
B.A. - Speech Communications
Edinboro University of Pennsylvania
Edinboro, PA01.2004
Skills
- Program Coordination
- Accreditation & Compliance Support
- Workflow Optimization & Process Improvements
- EMR & Data Management
- Scheduling & Logistics
- Client & Stakeholder Relations
- Documentation Accuracy
- Microsoft Office Suite
- Problem Solving & Decision Making
- Detail orientation
- EMR Systems (Multiple Platforms)
- CPT & ICD-10 Codes
- Insurance Authorization & Verification
- Workflow/Process Mapping
- Highly proactive
- Strong written and verbal communication
- Team builder and motivator
- Documentation precision and organization
- Multi-tasker in fast‑paced environments
Timeline
Manager, Program Support
Surgical Review Corporation
06.2019 - Current
Administrative Professional
Pain Clinic, Raleigh Neurology Associates, P.A.
01.2015 - 06.2019
Front Desk Lead
Triangle Spine and Back Care Center
02.2013 - 01.2015
Patient Accounts Coordinator
Gray Family Chiropractic
10.2007 - 02.2013
Case Manager / Intake Coordinator
Workwell Occupational Medicine
07.2005 - 07.2007
B.A. - Speech Communications
Edinboro University of Pennsylvania