Sarah Wikberg

Claim Analyst, Paralegal

Lauth Investigations International

01.2020 - 12.2023

Maintained strict confidentiality with all personal data as per company guidelines.
Viewed reports regularly to make sure processing was conducted efficiently.
Interacted with Sales Associates and other employees, which helped cultivate positive working relationships.
Reduced claims processing time by implementing efficient analytical techniques and strategies.
Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Streamlined workflow processes for improved efficiency and reduced claim resolution times.
Collaborated with cross-functional teams to develop best practices for claim handling procedures.
Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Analyzed information gathered by investigation and reported findings and recommendations.
Organized, planned, and documented materials for State claims.
Maintained claims data in Pipeliner CRM systems.
Filed Claims to the State
Prepared documentation for filing Estates to the Court along with Motions, Petitions, and Orders