Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SARAH WILFORD

Summary

Results-driven Store Manager with a strong background in retail leadership, sales growth, and customer experience. Proven ability to develop high-performing teams, drive strategic business initiatives, and ensure operational excellence. Passionate about delivering a premium shopping experience, optimizing merchandising strategies, and achieving sales goals. Recognized for exceptional leadership, customer satisfaction, and business development.

Overview

5
5
years of professional experience

Work History

Store Manager

Sherwin Williams Co
11.2022 - 09.2024

• Developed and implemented strategies to increase sales and maximize profitability in a competitive retail environment.

• Led, trained, and motivated a team to exceed sales targets and deliver exceptional customer experiences.

• Maintained in-depth product knowledge to provide personalized recommendations and drive conversion rates.

• Managed store operations, including scheduling, inventory control, and merchandising to align with brand standards.

• Executed visual merchandising strategies to reflect seasonal trends and promotional campaigns.

• Ensured compliance with company policies, safety procedures, and loss prevention strategies.

• Analyzed sales reports and key performance indicators (KPIs) to identify opportunities for business growth.

• Oversaw employee training, performance management, and succession planning.

• Partnered with corporate and district leaders to support business initiatives and community engagement.

Assistant Store Manager

Sherwin Williams Co
08.2021 - 11.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supported all aspects of store operations, including customer service, marketing, merchandising, and inventory management.
  • Supervised and trained store staff to enhance product knowledge and service quality.
  • Developed customer relationships to generate new sales opportunities and increase repeat business.

Store Associate

Sherwin Williams Co
09.2020 - 08.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Branch Manager

Student Painters
12.2019 - 09.2020
  • Generated and managed a $75,000 business, overseeing marketing, sales, budgeting, payroll, and operations.
  • Recruited, hired, trained, and led a team of 6+ full-time and 4+ part-time employees to meet business goals.
  • Handled customer relations, production supervision, and pricing strategies to drive profitability.

Education

No Degree - Business And Marketing

Ohio University
Athens, OH

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Accomplishments

  • Collaborated with my team creating an action plan to open New Charge Accounts resulting in an increase over 171% over previous year.
  • Ranked #1 out of 287 stores for Medallia Customer Surveys (2022-2024)
  • Collaborated with team working on store displays winning competitions in Mid Ohio (2021, 2022, 2023, 2024)
  • District of the Year (2024)

Languages

English
Native or Bilingual
German
Limited Working

Timeline

Store Manager

Sherwin Williams Co
11.2022 - 09.2024

Assistant Store Manager

Sherwin Williams Co
08.2021 - 11.2022

Store Associate

Sherwin Williams Co
09.2020 - 08.2021

Branch Manager

Student Painters
12.2019 - 09.2020

No Degree - Business And Marketing

Ohio University
SARAH WILFORD