Sarah Wilkerson
Spring Branch
Summary
Detail-oriented and fast-learning professional with strong customer communication skills and polished phone etiquette. Experienced working independently and collaboratively in dynamic environments. Quick to acquire new skills and committed to contributing effectively to team objectives. Known for sharing knowledge and supporting coworkers to ensure smooth, efficient operations.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Recreation Aide
JBSA Canyon Lake
Canyon Lake
04.2021 - 02.2024
- Answered incoming calls for reservations and questions
- Made outgoing calls for confirmation, returning emails, or follow-up
- Sent out and answered incoming emails
- Manned security gate; enforcing rules and regulations were followed
- Filed and organized all paperwork
- Used Microsoft and Excel daily
- Used a calendar system to make reservation and check availability
- Great customer service
- Provided exceptional customer service to guests, addressing inquiries and concerns promptly.
- Trained new staff on operational procedures and best practices for guest interaction.
- Conferred with management to discuss and resolve participant complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Security Officer
G4S Secure Solutions USA
San Antonio
03.2020 - 03.2021
- Provided assistance and guidance to visitors while maintaining a professional demeanor.
- Documented incidents and prepared detailed reports for management review consistently.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored surveillance cameras and responded to suspicious activity.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Education
Comal Academy
Spring Branch, TXSkills
- Attention to detail
- Time management
- Team collaboration
- Scheduling
- Customer and Service-oriented
- Calendar management
- Task prioritization
- Policy enforcement
- Organizational skills
- Payment processing
- Phone etiquette
Timeline
Recreation Aide
JBSA Canyon Lake
04.2021 - 02.2024
Security Officer
G4S Secure Solutions USA
03.2020 - 03.2021
Comal Academy