Sarah Wilkinson
Petoskey,MI
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Benefit Specialist
Little Traverse Bay Bands
11.2023 - Current
- Established a positive rapport with patients during encounters while maintaining strict confidentiality standards as required under HIPAA regulations.
- Collaborated with interdisciplinary healthcare teams to ensure accurate benefit utilization for optimal patient care outcomes.
- Provided exceptional customer service during high-stress situations, displaying empathy and professionalism when addressing sensitive patient concerns.
- Built a comprehensive database of up-to-date benefit information by conducting regular research and maintaining close contact with insurance carriers.
- Promoted preventative healthcare practices among patients by providing education regarding wellness program offerings covered under their respective insurance plans.
- Streamlined the benefits application process for patients by implementing efficient communication methods with healthcare providers and insurance companies.
- Educated patients on available resources such as copay assistance programs, foundations, and manufacturer support initiatives to help minimize out-of-pocket expenses.
- Enhanced patient experience, guiding them through complex insurance policies and procedures.
- Expedited claim processing times by promptly submitting documentation required for prior authorizations or appeals on behalf of patients.
- Improved patient satisfaction by addressing inquiries and resolving issues related to benefits, eligibility, and coverage.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Registered Medical Assistant
Alcona Health Center
11.2021 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Registered Medical Assistant
Bear River Health
11.2018 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
Registered Medical Assistant
Mclaren Family Medicine
01.2020 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
EMT-B - Health Sciences
North Central Michigan College
Petoskey, MICertified Nurses Aid - Health Sciences
North Central Michigan College
Petoskey, MIParamedic Training - Health Sciences
North Central Michigan College
Petoskey, MISkills
- EMR Systems
- Simple Dressings
- Medical Histories and Vital Statistics
- Direct Patient Care
- Charting Expertise
- Processing Specimens
- Experienced with MAT patients
- Sterile Procedures and Techniques
- IV Discontinuation
- Patient Medical Histories
- Wound Care and Irrigation
- Exam Room Preparation
- Rapid Strep Testing
- Assisting with Physical Exams
- Using Centrifuges
- Complex Problem-Solving
- Patient Health Information Access
- Recording Test Results
- Electrocardiographic Rhythm Recognition
- Specimen Collection
- EKG Set Up and Monitoring
- Medical Terminology
- Electronic Medical Record
- Patient Assessments
- Vaccination Administration
- Medications Familiarity
- Family Education
- Recording Vital Signs
- Phlebotomy
- Claims Processing
- Policy understanding
- Benefits Administration
- Insurance Expertise
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Benefits Explanation
- Documentation And Reporting
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Adaptability and Flexibility
Certification
- CNA - Certified Nurse Assistant
- RMA - Registered Medical Assistant
- EMT-B
- Paramedic Training
- Obtained and is up to date on Basic Life Support certification
Looking to work remote but willing to be open to Hybrid position
I am a hard working single mother to an almost 7 year old boy. I am a dedicated worker and kind hearted. I also stick to deadlines. I have effective communication skills and am well organized.
Timeline
Patient Benefit Specialist
Little Traverse Bay Bands
11.2023 - Current
Registered Medical Assistant
Alcona Health Center
11.2021 - 09.2023
Registered Medical Assistant
Mclaren Family Medicine
01.2020 - 11.2021
Registered Medical Assistant
Bear River Health
11.2018 - 12.2021
EMT-B - Health Sciences
North Central Michigan College
Certified Nurses Aid - Health Sciences
North Central Michigan College
Paramedic Training - Health Sciences
North Central Michigan College
- CNA - Certified Nurse Assistant
- RMA - Registered Medical Assistant
- EMT-B
- Paramedic Training
- Obtained and is up to date on Basic Life Support certification
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