Sarah Wilkinson
Petoskey
Summary
Skilled health care professional with a background in coordinating patient services and benefits. Have excelled in streamlining processes, improving efficiency, and providing exceptional customer service to patients. Strengths include comprehensive understanding of insurance policies, excellent communication skills, and ability to manage sensitive information confidentially. Notable for making positive impact on patient experience by resolving complicated issues quickly and efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Medical Assistant
St. Clair Specialty Physicians
Petoskey
10.2024 - Current
- Greeted and welcomed visitors to create a positive first impression.
- Scheduled appointments and maintained calendars for office staff.
- Processed incoming and outgoing mail efficiently for timely communication.
- Assisted clients with inquiries, providing accurate information and support.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Drafted professional business documents, spreadsheets, and correspondence.
Patient Benefit Specialist
Little Traverse Bay Bands
Petoskey
11.2023 - 07.2024
- Reviewed patient records to determine eligibility for benefits coverage.
- Developed and maintained effective relationships with patients, staff and insurance companies.
- Researched health plan options to recommend the best coverage for each patient.
- Processed applications for new benefits plans, including verifying information provided by applicants.
- Provided guidance on healthcare coverage options available under government programs such as Medicare or Medicaid.
Medical Assistant
Alcona Health Center
Harbor Springs
11.2021 - 09.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
Medical Assistant
Mclaren Family Medicine
Petoskey
01.2020 - 11.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
Education
High School Diploma -
Petoskey High School
Petoskey, MI06-2011
Some College (No Degree) - Allied Health
North Central Michigan College
Petoskey, MISkills
- Benefits Administration
- Healthcare knowledge
- Policy understanding
- Documentation And Reporting
- Verbal and written communication
- Excellent typing skills
- Complex problem solving
- Patient health information access
- Insurance verification
- Detail orientation
- Benefits coordination
- Patient education
- Clinical and administrative support
- Reliable team player
- Calm and level-headed under duress
- Medical terminology knowledge
- Experienced with MAT patients
- IV discontinuation
- Assisting with physical exams
- Electrocardiographic rhythm recognition
- EKG administration
- Customer service
- Patient flow management
- Healthcare software proficiency
- Family education
- Telehealth coordination
- Electronic health records
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- National Registry of Emergency Medical Technicians (NREMT) Certification - National Registry of Emergency Medical Technicians.
- Started the Paramedic program
Timeline
Front Desk Receptionist/Medical Assistant
St. Clair Specialty Physicians
10.2024 - Current
Patient Benefit Specialist
Little Traverse Bay Bands
11.2023 - 07.2024
Medical Assistant
Alcona Health Center
11.2021 - 09.2023
Medical Assistant
Mclaren Family Medicine
01.2020 - 11.2021
High School Diploma -
Petoskey High School
Some College (No Degree) - Allied Health
North Central Michigan College
Similar Profiles
Magin FigueroaMagin Figueroa
Clinical Certified Medical Assistant/Biologics Coordinator at St. Peter's Specialty PhysiciansClinical Certified Medical Assistant/Biologics Coordinator at St. Peter's Specialty Physicians
Paula HillPaula Hill
Radiologic Technologist/CT Technologist at UAB St Vincent’s St ClairRadiologic Technologist/CT Technologist at UAB St Vincent’s St Clair
MELINDA RUNYANSMELINDA RUNYANS
Registered Staff Nurse for Med-surg/ICU at Ascension St. Vincent's St. Clair Pell City Al.Registered Staff Nurse for Med-surg/ICU at Ascension St. Vincent's St. Clair Pell City Al.
Anthony VellaAnthony Vella
Service Director at County Wide PowersportsService Director at County Wide Powersports
Molly StebeltonMolly Stebelton
Host at Boyne Mountain ResortHost at Boyne Mountain Resort