Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Willems

Enid,Oklahoma

Summary

Reliable individual proudly offering 17 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

14
14
years of professional experience

Work History

Bar Manager

Moose Lodge #1740
08.2019 - 08.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Waitress/Server

The Commoms
06.2017 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Assistant Bar Manager

Buffalo Wild Wings
01.2013 - 06.2017
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Receiver

JCPenney
11.2009 - 01.2013
  • Kept work areas clean, safe and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Education

High School Diploma -

Garber High School
Garber, OK
2006

Skills

  • Suggestive Selling
  • Loss Prevention Strategies
  • Mentoring
  • Group Reservations Management
  • Safety Awareness
  • Guest Interaction
  • Accounts Payable and Accounts Receivable
  • Staff Scheduling
  • POS Terminal Operation
  • Custom Orders
  • Calm and Pleasant Demeanor
  • Staffing and Sales Reporting
  • Proficiency in Mixology
  • Wine and Liquor Expertise
  • Guest Satisfaction
  • Station Preparation
  • Safety and Sanitation Standards
  • Managing Deliveries
  • Supply Ordering
  • Investigating Complaints
  • Staff Training
  • Cocktail Knowledge
  • Schedule Crew Members
  • Supply Ordering and Management
  • Food and Beverage Management
  • Team Leadership
  • Shift Scheduling
  • Liquor Law Compliance

Timeline

Bar Manager

Moose Lodge #1740
08.2019 - 08.2023

Waitress/Server

The Commoms
06.2017 - 07.2019

Assistant Bar Manager

Buffalo Wild Wings
01.2013 - 06.2017

Receiver

JCPenney
11.2009 - 01.2013

High School Diploma -

Garber High School

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Sarah Willems