Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Williams

Bethlehem,GA

Summary

Strong bilingual leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Fluent in English and Spanish.

Overview

12
12
years of professional experience

Work History

Office Administrator/Dispatcher

George Williams LLC.
06.2012 - Current
  • Maintained professional relationship with brokers and drivers to increase trust, reliability and rapport
  • Expedited document processing with accurate data entry and timely filing
  • Managed high-stress situations calmly and timely
  • Preserved accurate records of dispatched orders, deliveries and receipts while answering phone calls and emails
  • Routed trucks while communicating with drivers and brokers while checking driver location

Customer Service Representative

Akins Ford
08.2016 - 05.2018
  • Efficiently managed cash register ie: cash payments, check payments, third party billing as well as credit/debit card transactions
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure upmost customer satisfaction
  • Streamlined call center processes for improved efficiency and reduced wait times.

Customer Service Representative

American Signature Furniture
01.2016 - 05.2016
  • Resolved customer issues by actively listening, empathizing, and providing effective solutions
  • Mentored and trained new employees
  • Conducted thorough reviews of customer orders to ensure accuracy and satisfaction
  • Demonstrated exemplary adaptability by performing additional tasks as directed by supervisor
  • Successfully managed office supplies and maintained overall organization and upkeep

Customer Service Cashier

Tractor Supply Company
07.2015 - 12.2015
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries resulting in exceptional customer experience
  • Maintained a clean and organized workspace
  • Mentored and trained new employees
  • Operated cash registers, scanners, radios and other equipment to process customer purchases quickly and accurately

Education

High School Diploma -

Faith Academy/ Athens Christian School
Loganville,GA / Athens,GA
05.2015

Skills

  • Bookkeeping
  • Payroll Administration
  • Database Entry
  • Expense Reporting
  • Project Management
  • Business Administration
  • Telephone Reception
  • Billing Oversight
  • Administrative Support
  • Scheduling
  • Business Development
  • Team Training
  • Customer Retention
  • Up-selling Abilities
  • Written Communication

Timeline

Customer Service Representative

Akins Ford
08.2016 - 05.2018

Customer Service Representative

American Signature Furniture
01.2016 - 05.2016

Customer Service Cashier

Tractor Supply Company
07.2015 - 12.2015

Office Administrator/Dispatcher

George Williams LLC.
06.2012 - Current

High School Diploma -

Faith Academy/ Athens Christian School

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Sarah Williams