Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Williams

Mechanicsburg,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Floral Customer Service

Wegmans
12.2019 - Current
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Education

Bachelor of Science - Nursing

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05.2025

High School Diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.2021

Skills

  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Call center experience
  • Retail services
  • Retail Merchandising
  • Retail Sales
  • Retail knowledge
  • Heavy Lifting
  • Cleaning and sanitizing
  • Workplace Safety
  • Physical Stamina
  • Shelf Organization
  • Pallet Jack Operation
  • Pallet Jack Operations
  • Reliability and punctuality
  • Product Rotation
  • Stock Rotation
  • Merchandising Techniques
  • Pricing and Signage Updates
  • Product labeling skills
  • Efficient Unloading
  • Stock rotation guidelines
  • Product Labeling

Timeline

Floral Customer Service

Wegmans
12.2019 - Current

Bachelor of Science - Nursing

Bloomsburg University of Pennsylvania

High School Diploma -

Cumberland Valley High School
Sarah Williams