Hi, I’m
Sarah Williams
Waverly,OH
Summary
Human Resources Leader with seven years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly-skilled in communications, mentoring, vetting potential employees and building teams with diverse skill sets.
Overview
15
years of professional experience
Work History
Wal-Mart
General Merchandise Support Manager
10.2018 - 03.2019
Job overview
- Drives financial performance of the facility by driving sales to meet financial goals; directing the operational activities of sales associates
- Aligning resources and people appropriately to meet customer demands
- Delivers customer service by engaging customers to identify their needs and serve them appropriately; modeling exceptional customer service on the sales floor; touring the store to monitor in-stock, inventory levels and store cleanliness
- Develops, communicates and implements processes and practices to meet business needs by collaborating with assistant store managers, co-managers and store managers; analyzing and applying information from multiple sources; monitoring progress and results
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with marketing team for prompt promotion of products.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
Walmart
Human Resources- Training Coordinator
10.2017 - 03.2019
Job overview
- Communicates Company personnel information and coordinates personnel-related activities by auditing personnel files; entering, checking, and processing payroll; assisting with recruiting, hiring, and evaluation processes; coordinating training; and maintaining personnel and employment documentation
- Acts as a resource to Associates on benefits information and people policies by answering questions about policies and procedures, administering Benefits Enrollment, coordinating and facilitating New Associate Orientation, coordinating the electronic scheduling process, and following Company policies and procedures, HIPPA, and other state and federal laws in retaining, protecting, and maintaining the confidentiality and integrity of personal information, benefit-related information, and other documentation
- Personnel - Follows applicable laws and regulations for handling Associate personnel files and other sensitive and confidential files
- Advises Associates on personnel policies and procedures when asked to do so
- Screens applicants, handles benefits and payroll, and completes personnel file audits and performance evaluations in a timely manner
- Reports personnel-related issues, personnel requirements that have not been met, and discrepancies in payroll records
- Training - Follows applicable laws and regulations when working with Associate personnel files and other sensitive and confidential files
- Advises Associates on training policies, schedules, and procedures when asked to do so
- Identifies Associate training needs, tracks required training course attendance, and coordinates new Associate orientation and training in a timely manner
- Reports complaints and problems related to training schedules or completing training requirements
- Execution and Results: Get Results - Ensures work is done correctly
- Works on top priorities first
- Makes a consistent effort to get results
- Meets deadlines
- Takes action in order to solve problems so work can be completed in a timely manner
- Ethics and Compliance: Perform to Ethical Standards - Follows Company policies and procedures
- Shows integrity and ethical behavior in all work situations
- Reports ethical and compliance issues promptly
- Adaptability: Adapt - Adapts to changing work demands
- Stays focused on own work when faced with change or difficulties
- Stays open to and learns from assignments and feedback.
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Advantage Tent Fittings Chillicothe, OH
Administrative Specialist
05.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.%
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Walmart
Human Resources- People Lead
05.2020 - 04.2024
Job overview
- Leads and promotes the adoption of technology services and digital solutions by utilizing and sharing resources, information, and tools; and modeling and assisting associates with new ways of working implementation efforts
- Develops, communicates, and implements HR practices and action plans to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying data from multiple resources to ensure accuracy; monitoring strategy progress and results; and identifying and addressing process improvement opportunities
- Supports and advocates for associates by modeling Walmart core values; striving to ensure excellence and respect are incorporated into daily routines, store meetings, and communications; encouraging associates to lead by example and act with integrity; and correcting and/or reporting issues or concerns to management
- Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs by identifying and analyzing HR (Human Resources) related issues; and providing guidance on the execution of company HR programs and initiatives
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
- Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales
- Demonstrates and communicates solid working knowledge of Company, legal, and regulatory HR policies and procedures as well as local, state, and federal laws (for example, Title VII, ADA, FMLA, NLRA, Child Labor Laws, HIPAA)
- Upholds Company, legal, and regulatory HR policies, standards, and procedures, appropriately reporting violations as they occur
- Recommends clear and concrete approaches for improving the effectiveness of HR initiatives
- Develops and implements plans, practices, and processes to better achieve organizational goals
- Develops contingency plans to manage or eliminate potential problems.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Worked on special HR projects to promote and enhance services offered.
- Created internal posting and advertisements while overseeing employment website.
- Developed tools to help individual departments and business units achieve goals in fostering culture of diversity and inclusion.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Collaborated with HR director to develop and integrate workforce planning, analysis and solutions.
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Recruited talented, diverse and qualified candidates for employment.
- Conducted candidate interviews and performed background checks and verification.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Wal-Mart
Facilitator- Academy
03.2019 - 05.2020
Job overview
- Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services and appropriately representing and supporting the company's mission
- Supervises associates in the area of responsibilities by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, ensuring company compliance and participate in the hiring, promotion, disciplinary actions, teaching, and evaluation of associates
- Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, cleaning and organizing product displays, signing and pricing merchandise appropriately
- Completes work assignments and priorities in the Academy by training new and long term associates on store processes
- Adapting to and learning from changes to procedures and accepting and acting upon feedback
- Leads and participated in terms by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Facilitated training in-person and via webinar to drive fantastic employee experience.
- Supported HR communications and marketing to drive optimal participation across programs.
- Provided resources to support students in achieving career goals.
Trusted Health Care Inc. Family Practice
Receptionist
11.2016 - 10.2017
Job overview
- Greet patients when entering/leaving office
- Check in patients through the OnetouchEMR
- Create fee slips
- Collect co-pays when appropriate in all forms (cash, check, credit)
- Collect bill payments when given in office/per billing company
- Answer the phone
- Scan and fax forms
- Input new patient paperwork
- Upload in-office documents to patient charts
- Confirm patient appointments for the next business day
- Refer patients to the proper source of information requested
- Handle in-office purchases
- Print appropriate faxes that need signatures
- Upload appropriate faxes to patient charts
- Schedule appointments- new and established patients
- Use Availity Program to check insurance coverage and copay amounts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
Direct TV
Customer Service Representative
08.2015 - 11.2016
Job overview
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately while delivering world-class customer service
- Troubleshoot technical equipment/programming through the use of Client's resource systems to identify root causes and provide appropriate resolution
- Determine appropriate courses of action to ensure the result is successful both from a Client and customer standpoint and document the interaction through contact tracking
- Assist with billing inquiries
- Balance the needs of the customer while balancing the needs of the internal business requirements for productivity and performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Lowe's
Cashier & Sales Associate
10.2014 - 10.2015
Job overview
- Customer Service with a focus on customer satisfaction
- Communicates in a tactful and courteous manner
- Attention to detail in processes that are executed
- Dealing with sales varying dollar amounts
- Performed duties as a team member in a team environment
- Flexible schedule to meet the customer's needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
McDonalds Restaurant
Crew Member
02.2011 - 10.2014
Job overview
- Dealing with sales varying dollar amounts
- Performed duties as a team member in a team environment.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
Lowe's
Cashier
03.2014 - 10.2014
Job overview
- Customer Service with a focus on customer satisfaction
- Communicates in a tactful and courteous manner
- Attention to detail in processes that are executed
- Dealing with sales varying dollar amounts
- Performed duties as a team member in a team environment
- Flexible schedule to meet the customer's needs.
Wal-Mart
Overnight Stocker
05.2011 - 09.2011
Job overview
- Customer Service with a focus on customer satisfaction
- Communicates in a tactful and courteous manner
- Attention to detail in processes that are executed
- Dealing with sales varying dollar amounts
- Performed duties as a team member in a team environment
- Flexible schedule to meet the customer's needs.
Animals Unlimited Vet. Clinic
Internship
11.2009 - 04.2010
Job overview
- Customer Service with a focus on customer satisfaction
- Communicates in a tactful and courteous manner to customers with varying levels of understanding
- Provided general clerical and administrative support coordination work for the Veterinary Technicians
- Duties as a backup to the receptionist, record keeping, and miscellaneous duties to include filing of forms
- Received patients, answered the telephone, and refers calls to appropriate staff
- Assisting Veterinary with giving shots and filling prescriptions
- Checked records for specific patient information.
Education
Ohio University CollegeChillicothe, OH
Some College Coursework Completed from Business Management
Skills
- Staffing coordination
- Talent Acquisition
- Compensation analysis
- Employee Relations
- Diversity and Inclusion
- Exit Interviews
- Benefits Administration
- Unemployment Claims
- Workers Compensation
- Payroll Administration
- Compliance Monitoring
- Employment law
References
- LeeAnn Herron, Walmart Academy, Human Resources, 740-248-2391
- Farrah Hamilton, Department of Veterans Affairs Medical Center, Social Worker, 740-773-1141
- Dustin List, Walmart, Store Manager of Circleville, Oh, 740-310-0990
- Melanie Guerrero, Walmart Management, 419-307-6732
- Brandon Moore, Rural King, Store Manager of Waverly, Oh 740-395-1625
Timeline
Administrative Specialist
Advantage Tent Fittings
05.2024 - Current
Human Resources- People Lead
Walmart
05.2020 - 04.2024
Facilitator- Academy
Wal-Mart
03.2019 - 05.2020
General Merchandise Support Manager
Wal-Mart
10.2018 - 03.2019
Human Resources- Training Coordinator
Walmart
10.2017 - 03.2019
Receptionist
Trusted Health Care Inc. Family Practice
11.2016 - 10.2017
Customer Service Representative
Direct TV
08.2015 - 11.2016
Cashier & Sales Associate
Lowe's
10.2014 - 10.2015
Cashier
Lowe's
03.2014 - 10.2014
Overnight Stocker
Wal-Mart
05.2011 - 09.2011
Crew Member
McDonalds Restaurant
02.2011 - 10.2014
Internship
Animals Unlimited Vet. Clinic
11.2009 - 04.2010
Ohio University College
Some College Coursework Completed from Business Management