Sarah Williams
Newport News,VA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at Hampton Roads Handyman. Excelled in problem-solving and empathetic customer interactions, significantly improving client relations and operational efficiency. Skilled in customer service and critical thinking, adept at transforming challenges into solutions and fostering positive rapport. Reliable Customer Service Representative with excellent manual dexterity and problem-solving skills. Knowledgeable in safety protocols and construction techniques. Offers willingness to learn in any capacity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Construction Assistant
Hampton Roads Handyman
04.2020 - 06.2024
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Distributed supplies to skilled workers to maintain job site productivity.
- Maintained organized job sites, contributing to enhanced worker productivity and faster completion times.
Customer Service Representative
Alice Reyns Photography
08.2010 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Taco Bell
07.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Food Server
Pizza Hut
03.2011 - 09.2015
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Education
GED -
Penn Foster Home Schooling
Williamsburg03.2011
Skills
Customer Service
Problem-solving abilities
Active Listening
Problem Resolution
Client Relations
Customer Relationship Management (CRM)
Empathetic and genuine
Empathetic connection
Critical Thinking
Customer Relations
Complaint Handling
Building Positive Rapport
Accomplishments
- Achieved Peer Recover Specialist Certification by completing Virginia Department of Health 72 Hour Peer Recovery Specialist Class with accuracy and efficiency.
- Achieved Course Completion Certificate by completing Newport News Virginia Navigating Wealth Career Readiness Course with accuracy and efficiency.
Certification
- Peer Recovery Specialist Training, Virginia Department of Health - 72 Hour virtual class.
- Career Readiness, Navigating Wealth - 6 Week In Person Course.
Timeline
Construction Assistant
Hampton Roads Handyman
04.2020 - 06.2024
Customer Service Representative
Taco Bell
07.2017 - 12.2019
Food Server
Pizza Hut
03.2011 - 09.2015
Customer Service Representative
Alice Reyns Photography
08.2010 - 12.2020
GED -
Penn Foster Home Schooling
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