Sarah Williams
Central Point
Summary
Experienced in healthcare and retail, I aim to bring my customer service skills to an office setting. With a strong work ethic and organizational abilities, I am committed to achieving excellence. Eager to learn and grow, I am dedicated to expanding my knowledge and skills in the office environment.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
HOBBY LOBBY Retail Stores
03.2020 - 02.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Quickly and accurately counted drawers at start and end of each shift.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Fostered team-oriented environment, encouraging collaboration and support among cashiers.
Assistant Manager
Alternative Services INC
05.2019 - 03.2020
- Supported integration of individuals with intellectual disabilities into various community activities.
- Implemented behavior support plans for clients to ensure effective outcomes.
- Maintained accurate records of resident funds to prevent financial misuse.
- Achieved effective communication with non-verbal individual during daily 5-hour sessions.
- Facilitated independence by supporting transition from home to community participation.
Professional Support Worker
Premier Community Supports
07.2018 - 04.2019
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
Medication Technician And Caregiver
Suncrest Assisted Living
06.2016 - 05.2017
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Turned and repositioned patients to prevent bedsores.
- Provided compassionate care to residents, improving their overall well-being and satisfaction.
- Reduced stress for patients and families by providing compassionate communication regarding medication management.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Cashier And Freight Shift Staff
Fred Meyer
03.2011 - 08.2013
- Ensured timely stocking of freight during night shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
GED -
Rogue Community College
Medford, ORSkills
- Customer Service
- Typing
- Professional Documentation
- Organization
- Advanced Expert
- Customer service
- Problem-solving
- Customer focused
- Cash handling
- Adherence to high customer service standards
- Team building
Hobbies and Interests
- Hiking
- Family Time
- Refinishing Furniture
- Wood Working
- Home Improvements
Timeline
Customer Service Manager
HOBBY LOBBY Retail Stores
03.2020 - 02.2021
Assistant Manager
Alternative Services INC
05.2019 - 03.2020
Professional Support Worker
Premier Community Supports
07.2018 - 04.2019
Medication Technician And Caregiver
Suncrest Assisted Living
06.2016 - 05.2017
Cashier And Freight Shift Staff
Fred Meyer
03.2011 - 08.2013
GED -
Rogue Community College
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