Sarah Williams
Stayton,OR
Summary
Customer-focused professional with strong skills in service and support, dedicated to enhancing team success. Proven ability to deliver quality results through effective communication and collaboration. Committed to continuous learning and contributing to company goals.
Overview
11
11
years of professional experience
Work History
Fulfillment Associate
Amazon
Woodburn, OR
06.2025 - Current
- Trained new hires and coached peers to enhance team capabilities
- Ensured high accuracy in data entry processes
- Fast pace setting
- Resolved inventory discrepancies to maintain accurate stock levels
- Audited system data to ensure integrity and compliance
CNA
Bonaventure Assisted Living
Salem, OR
12.2024 - 06.2025
- Delivered compassionate hospice care, enhancing patient comfort and dignity during critical end-of-life moments.
- Addressed emotional needs of patients through active listening and supportive presence, fostering trust and comfort.
- Exhibited strong customer service skills while engaging with patients, families, and guests, ensuring positive experiences and satisfaction.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented patient care and observations in electronic health records.
CNA
Serenity Hospice
09.2024 - 12.2024
- Coordinated care for eight or more hospice patients, ensuring comfort and promptly addressing individual needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported daily living activities for patients unable to self-care and assisted those with limited mobility, enhancing their independence.
- Delivered emotional support during challenging times, promoting a positive and supportive healing environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Certified Nursing Assistant
Santiam Hospital
Stayton, OR
08.2023 - 08.2024
- Led communication of nightly schedule to CNAs and managed patient concerns, ensuring timely direction to appropriate nursing staff.
- Monitor vital signs, blood pressure, pulse, EKG, etc.
- Maintain accurate records of patient care, condition, progress, and concerns.
- Obtain personal information from patients regarding medical history, drug history, and complaints.
- Assisted in emergency and routine paging situations, assessed patient needs, and delivered patient care.
- Addressed challenges efficiently to ensure smooth operations and enhance team performance.
- Provided clerical support by answering phones, filing, word processing, and data entry.
Receptionist
Silver Creek Family Medicine
05.2022 - 10.2023
- Provided a warm welcome to patients and visitors entering the facility
- Answered phone calls and emails from patients, healthcare facilities, and insurance companies to ensure timely communication and support
- Set up appointments and follow-ups for patients
- Assist patients with completing forms, answer questions
- Collected patient insurance and payment information, verified insurance coverage, and processed co-payments to facilitate smooth transactions
- Received, organized, updated, and filed patient medical records, inputting data into electronic records for accurate and efficient patient care
- Abide by all HIPAA standards.
Certified Nursing Assistant
Salem Health
01.2022 - 05.2022
- Monitor vital signs, blood pressure, pulse, EKG, etc.
- Maintain accurate records of patient care, condition, progress, and concerns
- Collected personal information from patients, including medical and drug history, to ensure comprehensive care.
- Advocated for patients' needs during shift handoffs and interdisciplinary conferences to enhance care coordination.
- Resolved patient concerns by analyzing situations and implementing effective solutions.
- Provide clerical support answering phones, filings, word processing, and data entry
Certified Nursing Assistant
OHSU
08.2021 - 01.2022
- Monitor vital signs, blood pressure, pulse, EKG, etc.
- Assisted nursing staff with daily rounds and documented vital signs.
- Maintained accurate records of patient care and condition to support effective treatment planning.
- Obtain personal information from patients regarding medical history, drug history, and complaints.
- Provide clerical support answering phones, filings, word processing, and data entry
- Identified and resolved patient care issues to enhance overall service delivery.
Cashier
Wilco Farm Store
01.2021 - 05.2021
- Operated cash register for cash, check, and credit card transactions, ensuring accurate and efficient processing.
- Greeted customers entering store and quickly addressed their needs to enhance shopping experience.
- Greeted customers at store entrance and helped determine their needs.
- Adapted to flexible schedule and took on extra shifts to support team during peak hours.
Front Desk Agent/Night Auditor
Shilo Inn
06.2020 - 03.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Assure that room rates are accurate before reservations are made
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Completed night audit for guest ledgers, closing bank and cash registers while swiftly reconciling discrepancies.
- Reconciled accounts, balanced cash drawer, logged receipts, and investigated out-of-balance accounts to ensure accurate financial reporting.
- Maintained organized files and records by implementing effective filing systems, enhancing overall operational efficiency.
Med Tech/Care Giver
Mt Bachelor Assisted Living & Memory Care
12.2019 - 06.2020
- Assisted patients with dressing, grooming, meal preparation, and medication reminders to promote comfort and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Communicated directly with patients, addressing questions and concerns to enhance patient experience.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Reported changes in patient health status to case manager, facilitating timely interventions.
Certified Nursing Assistant
Staffing Partners
06.2019 - 03.2020
- Monitor vital signs, blood pressure, pulse, EKG, etc.
- Maintained accurate records of patient care, condition, and progress to ensure continuity of care.
- Obtained comprehensive personal information from patients regarding medical and drug history, and identified concerns.
- Resolved patient care issues by analyzing problems and implementing effective solutions.
- Provide clerical support answering phones, filings, word processing, and data entry
- Traveled to different location throughout Oregon
Team Member
Target
06.2019 - 01.2020
- Addressed and resolved customer complaints in polite and professional manner.
- Guided customers in selecting merchandise tailored to their needs, enhancing overall shopping experience.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Acquired key skills rapidly to enhance work performance. in order to improve work efficiency. to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified merchandise for proper prices and labels.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean, organized, and safe work areas to support team efficiency and safety.
- Coordinated multiple projects by prioritizing tasks and adjusting workload to consistently meet deadlines.
Certified Nursing Assistant
Salem Health
01.2018 - 06.2019
- Monitor vital signs, blood pressure, pulse, EKG, etc.
- Maintain accurate records of patient care, condition, progress, and concerns
- Obtain personal information from patient regarding medical history, drug history, and complaints
- Resolved patient care issues promptly to enhance workflow efficiency.
- Provided clerical support including phone management, filing, word processing, and data entry to ensure smooth operations.
CNA
Marian Estates
08.2017 - 02.2018
- Reduced risk of bedsores through regular patient repositioning and proper wound care techniques.
- Facilitated daily living activities to enhance patient independence and maintain dignity.
- Supported good oral and personal hygiene by assisting with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Phone Banker II
Wells Fargo Call Center
08.2016 - 10.2017
- Consistently met performance metrics by prioritizing customer service, sales, and compliance with company policies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Retained valuable clientele through effective resolution of complaints and concerns related to account management and service delivery.
- Streamlined call handling time by implementing efficient problem-solving techniques and optimizing use of banking systems.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Sales Associate
Kohls
07.2015 - 08.2016
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Processed cash transactions accurately while following company cash handling policies.
- Arranged racks and shelves to enhance store visual appeal and attract customer interest in specific merchandise.
Education
Diploma -
Cascade High School
Turner, OR06.2015
Skills
- Communication skills
- Attention to detail
- Adaptability in fast-paced environments
- Teamwork and collaboration
- Friendly and courteous
- Issue resolution
- Communication proficiency
- Multitasking and organization
Timeline
Fulfillment Associate
Amazon
06.2025 - Current
CNA
Bonaventure Assisted Living
12.2024 - 06.2025
CNA
Serenity Hospice
09.2024 - 12.2024
Certified Nursing Assistant
Santiam Hospital
08.2023 - 08.2024
Receptionist
Silver Creek Family Medicine
05.2022 - 10.2023
Certified Nursing Assistant
Salem Health
01.2022 - 05.2022
Certified Nursing Assistant
OHSU
08.2021 - 01.2022
Cashier
Wilco Farm Store
01.2021 - 05.2021
Front Desk Agent/Night Auditor
Shilo Inn
06.2020 - 03.2021
Med Tech/Care Giver
Mt Bachelor Assisted Living & Memory Care
12.2019 - 06.2020
Certified Nursing Assistant
Staffing Partners
06.2019 - 03.2020
Team Member
Target
06.2019 - 01.2020
Certified Nursing Assistant
Salem Health
01.2018 - 06.2019
CNA
Marian Estates
08.2017 - 02.2018
Phone Banker II
Wells Fargo Call Center
08.2016 - 10.2017
Sales Associate
Kohls
07.2015 - 08.2016
Diploma -
Cascade High School