Sarah Williams
Laurel,DE
Summary
- Willing to relocate
- High attention to detail, excellent organizational skills, communication and interpersonal skills. A quick learner that adapts easily to change and also a team player with the ability to work independently. Experienced in resolving problems, improving customer satisfaction, and driving overall operational improvements. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Motivated to learn, grow and excel. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housing Advisor
Telamon TRC
Salisbury, MD
01.2025 - Current
- Provided HUD‑compliant housing counseling to individuals and families on homeownership, foreclosure prevention, rental readiness, and housing stability.
- Conducted comprehensive client assessments to identify housing barriers, financial challenges, and supportive service needs.
- Developed and monitored customized Housing Action Plans to support client goals and long‑term stability.
- Assisted clients with mortgage delinquency resolution, loss mitigation options, and communication with lenders.
- Delivered pre‑purchase and post‑purchase homeownership counseling, including budgeting, credit improvement, and maintenance education.
- Coordinated referrals through integrated services models, connecting clients to workforce, education, legal aid, and community resources.
- Maintained accurate and timely client documentation and case notes in compliance with HUD, funder, and agency requirements.
- Facilitated housing education workshops (homebuyer education, financial literacy, renter rights, foreclosure basics).
- Collaborated with internal teams and external partners to ensure continuity of care and client follow‑up.
- Tracked client outcomes and prepared reports to support program compliance and continuous improvement.
Assistant Community Manager
Capstone Real Estate Investments
Salisbury, MD
08.2022 - 12.2024
- Providing exceptional customer service to residents and prospects.
- Training new employees.
- Working closely alongside the Property Manager.
- Handling accounts receivables and invoices.
- Account administrator for all rental payments and eviction court filings and proceedings.
- Working with rental assistance programs and agencies for residents in financial need.
- Assisting with hiring procedures, performance reviews, and terminations
- Assessing employee morale and working to improve corporate culture
- Answering questions and providing guidance to junior employees
- Supervising budget and spending decisions
- Filing reports and documenting progress
- Handling customer complaints and applying company policy accordingly
- Communicating with vendors and maintaining the property appearance.
- Fair housing knowledge and adhering to the policies.
- Off-Campus Student Housing Experience
Medical Office Assistant
Tidal Health
Laurel, DE
03.2020 - 07.2022
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Prior Authorizations and insurance verifications.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Senior Loan Officer
Auto Equity Loans
Dover, DE
06.2017 - 03.2020
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Assisted senior-level credit officers with complex loan applications.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Set up and completed loan submission packages.
- Collecting on delinquent accounts.
- Meeting monthly collection goals.
Resident Assistant
Woodlands Of Ocean Pines
Berlin, MD
09.2016 - 06.2017
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Administered medication as directed by physician.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Supervised daily activities and provided assistance when needed.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe and well-organized patient environment.
- Changed bed linens, dumped trash and efficiently handled other tasks to promote resident comfort.
Rehabilitation Technician
Select Rehabilitation
Salisbury, MD
01.2012 - 08.2016
- Coordinated daily activities of patients to support them in their individual care programs.
- Informed nurses and therapists of any requests from physicians, patients, and visitors.
- Assisted in patient care activities.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Maintained supply inventory by placing orders when supplies ran low.
- Prepared patients to meet with physical therapists.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted Physical Therapists to initiate different patient care plans in outpatient setting.
Education
High School Diploma -
Laurel Senior High School
Laurel, DE06-2010
Skills
- Office administration
- Spreadsheet management
- Patient Scheduling
- Quality assurance
- Workflow planning
- Time management
- Administrative support
- Organization
- MS Office
- Customer service
- First Aid/CPR
- Insurance verifications
- Prior authorizations
- Process optimization
- Application Preparation
- Information Verification
- Financial Analysis
- Sales Goals
- Loan Processing
- Loan Documentation
- Customer Accounts
- Contract finalization
- Management
- Financial Management
- Financial document review
- Budgets
- Problem resolution
- Account servicing
- Systems and software programs
- Loan Officer Experience
- Medical Office Experience
- Medical Terminology
- Office Management
- HIPAA
- Financial Report Writing
- Office Administration
- EMR Systems
- Patient Care
- Clerical Experience
- Epic
- Medical Billing
- Medical Records
- Property management
- Financial analysis
- Accounts receivable
- Financial report writing
- Leadership
- Office management
- Clerical experience
- Front desk
- Medical records
- EMR systems
- Medical terminology
- Sales
- Accounting
- Typing
- Bookkeeping
- Cash management
- Cash handling
- Supervising experience
- Schedule management
- QuickBooks
- Communication skills
- Microsoft Word
- Fair Housing Regulations
- Yardi
- Property Leasing
- Affordable Housing Knowledge
- Tenant rights
- Fair housing regulations
- Compliance monitoring
- Case management
- Referrals and networking
- Housing counseling
- Collaboration and teamwork
- Excellent communication
- Organizational skills
Certification
- CPR Certification
- Driver's License
Timeline
Housing Advisor
Telamon TRC
01.2025 - Current
Assistant Community Manager
Capstone Real Estate Investments
08.2022 - 12.2024
Medical Office Assistant
Tidal Health
03.2020 - 07.2022
Senior Loan Officer
Auto Equity Loans
06.2017 - 03.2020
Resident Assistant
Woodlands Of Ocean Pines
09.2016 - 06.2017
Rehabilitation Technician
Select Rehabilitation
01.2012 - 08.2016
High School Diploma -
Laurel Senior High School
HUD Certification
- NCHEC‑Certified Housing Counselor
- HUD Housing Counseling Certification